When we think of digital identity, we often only consider its use for an online interaction. As customers increasingly become “channel agnostic” - expecting seamless integration however they choose to interact – can rethinking digital identity facilitate greater adoption?
Key takeaways:
- The challenge of identification
- Privacy matters in a financial environment
- The role of mobile to facilitate micro journeys
- How to empower the agents in your business model and leverage CIAM?
