The Customer Journey - Steps Along the Way
- TYPE: Keynote DATE: Wednesday, November 21, 2018 TIME: 09:00-09:20 LOCATION: Ballroom 2
The focus of Consumer Identity and Access Management must be the construction of a single source of truth regarding a customer’s interaction with your organisation. This means not “scaring them off” with requests for information but building a picture of a customer that allows you to serve them, better than your competitors, as time progresses. This session will focus on applying the just-in-time and give-to-get principles in your customer interaction.
- Registration fee:
- Contact person:
Ms. Lauren Zuber
+49 211 23707725
- Nov 20 - 22, 2018 Singapore, Singapore