The Customer Journey - Steps Along the Way

  • TYPE: Keynote DATE: Wednesday, November 21, 2018 TIME: 09:00-09:20 LOCATION: Ballroom 2
Conference Agenda

The focus of Consumer Identity and Access Management must be the construction of a single source of truth regarding a customer’s interaction with your organisation. This means not “scaring them off” with requests for information but building a picture of a customer that allows you to serve them, better than your competitors, as time progresses. This session will focus on applying the just-in-time and give-to-get principles in your customer interaction.

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Speaker:

Graham Williamson is a director of KuppingerCole (Asia Pacific) Pte Ltd headquartered in Singapore. Graham has practical experience in the identity management and access control industry having completed assignments in the academic, government and large corporate industry sectors across three...


Session Links


Singapore, Singapore

Conference

Consumer Identity World APAC 2018

Language:
English
Registration fee:
€850.00 S$1360.00 9350.00 kr
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Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Nov 20 - 22, 2018 Singapore, Singapore