Customer Journey & User Experience

  • TYPE: Combined Session DATE: Wednesday, November 21, 2018 TIME: 14:30-15:30 LOCATION: Ballroom 2
Conference Agenda

Intelligence in Refining Customer Journey: A Focus on User Convenience and IT Security Using Big Data and Machine Learning.


Customer today is not mere a customer but an investment. Customer journeys in our digital business need to streamline the process and improve user comfort. Without compromising on security and promising accurate capturing of metrics always assists in enhancing business opportunities.

Every business has unique customers, and each unique customer needs comprehensive out-of the box capabilities. The need of data hubs to ensure the highest security standards: primarily with secure interface authentication through OAuth2 protocol and OpenID Connect and, above all through, understand the difference between No Multifactor Authentication (MFA), MFA and smart

MFA. Build customer profiles from permission-based customer data and seamlessly orchestrate them across every application and service in your Big data Technology stack thus providing advanced intelligence to drive customer personalization.

Over and above 90% of online fraud detection techniques use rules through human reviews. These rules are a combination of data and user scanning. Major disadvantage of traditional methods is false positives thus making customer going away from your business and value of the product. An optimal approach is by collecting, categorizing, training and analysing all metrics (including online presence and social media).

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Speaker:

Vishwa Kiran heads the Operations and development in Big Data and IT-consulting for WidasConcepts for Asia Pacific region. A software developer at heart and business leader by choice, Vishwa has over 30 years of experience in providing technical leadership for the development and deployment of...


Moderator:

Session Links


Singapore, Singapore

Conference

Consumer Identity World APAC 2018

Language:
English
Registration fee:
€850.00 S$1360.00 9350.00 kr
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Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Nov 20 - 22, 2018 Singapore, Singapore