This presentation will address how an effective cybersecurity programme underpins and enables all areas of a business to be successful. It will provide tips and techniques on how to embed and implement security practices as business as usual, with a governance programme that enables you to meet your compliance requirements.
With the GDPR starting May 25th 2018, business processes face numerous challenges when transforming to meet required measures. Not only process managers, also compliance officers and IT specialists need to make sure that their processes are compliant. Technical and organizational measures have to address the entire enterprise and its process landscape. With the implementation of process automation supported by human workflows, compliance of the actual fulfillment of a process can be achieved on the go. Additional security is made possible by automated reporting and archiving for each run of a process instance.
As the EU continues to discuss and release regulatory like the upcoming ePrivacy regulation, this sustainable approach will gain additional relevance in 2019. Learn how to gain momentum by incorporating existing frameworks and process libraries that you already know.
Digital transformation, new digital business models, and technological trends such as artificial intelligence will revolutionize customer relations. It becomes indispensable to personalise communication to the customer and to address him always in the right context. Integrated customer data management forms the basis for this, opening up new sales potential and improving the customer experience.
In this talk, you will learn more about the strategic challenges that come with the introduction of customer data management solutions and how these can be addressed: from time-to-market requirements, through international rollout, to how to support new services as well as mergers & acquisitions.
