Customer Identity Management Best Practice

  • TYPE: Combined Session DATE: Wednesday, May 16, 2018 TIME: 17:30-18:30 LOCATION: AMMERSEE II


This real world implementation example describes the technical concept to build a CIAM implementation on a role based access control IAM tool. As for most data driven companies, IT backends provide data access for employees based on a granted role. In contrast, customer access rights need to be limited to their small data slice, based on their company, and their respective role in their company, or their individual data. It seems to be a good idea to reuse the same IAM tool for keeping employee and customer identities for the purpose of sharing investments, skills and resources. However CIAM requires different attributes for authorization, and IAM-Tools typically don’t provide a real time provisioning which is usually expected in the web environment. And standard IAM tools don’t provide any support for Login, resource protection, and interfaces to notify your CRM about customer activity in your portal.

Key Takeaways:

  • Conceptual insights into CIAM
  • Differences between CIAM to traditional IAM
  • Understanding the need for ABAC
  • One possible example to build a CIAM


Sebastian Goodrick is the Head of Identity and Access Management at Suva, a Swiss accident insurance company. His responsibilities include customer and employee identities and contributing towards the overall enterprise security architecture. Prior to that he held other positions in several...


Erno works in the technology and analytics unit and he is focusing on Consumer Identity Management. The group also has operations in the Baltics and Russia. SOK has over 2 million customer-owners (36% of the population of Finland). The company has multiple business units including a bank,...

Dr. Kai Kuikkaniemi is a development manager at SOK. SOK is the largest retail company in Finland and it is organized as a collection of local independent cooperatives. The group also has operations in the Baltics and Russia. SOK has over 2 million customer-owners (36% of the population of...

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Session Links

Munich, Germany


European Identity & Cloud Conference 2018

Registration fee:
€1980.00 $2475.00 S$3168.00 21780.00 kr
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Contact person:

Mr. Levent Kara
+49 211 23707710
  • May 15 - 18, 2018 Munich, Germany