Customer Experience (CX) & Privacy

  • TYPE: Combined Session DATE: Tuesday, November 28, 2017 TIME: 15:00-15:30 LOCATION: New York

The User Experience Panel

The combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business. Because of all the different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access of his personal information. This panel will discuss what is important for good User Experience and how you can create it without getting trouble with privacy regulations.

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Bertrand Carlier is a senior manager in the Cybersecurity & Digital Trust practice at Wavestone with over 14 years of experience. He has been leading major Identity & Access Management projects, working with a broad number of client companies, in many industries. He has been involved in...

At Facebook Dan leads global initiatives on privacy and the future of the data- driven economy, with a special focus on applying innovative design-driven methods to policy problems. He leads Facebook’s Trust, Transparency and Control Lab, which was piloted in Berlin in March 2017 and which...

As an entrepreneur and high tech innovator, Yann Lechelle has founded, grown or sold a number of startups. Today, he is COO at , specialising in on-device artificial intelligence and context awareness. Yann is also co-founding member of France Digitale, and Entrepreneur-in-Residence...


Session Links

Gil Bernabeu - There Will Be No Growth in the Digital Service Market Without Privacy

Paris, France


Consumer Identity World Europe 2017

Registration fee:
Contact person:

Mr. Levent Kara
  • Nov 27 - 29, 2017 Paris, France