Customer Experience (CX) & Privacy
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The User Experience Panel

Combined Session
Tuesday, November 28, 2017 15:00—15:30
Location: New York

The combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business. Because of all the different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access of his personal information. This panel will discuss what is important for good User Experience and how you can create it without getting trouble with privacy regulations.

Bertrand Carlier
Bertrand Carlier
Wavestone
Bertrand Carlier is a senior manager in the Cybersecurity & Digital Trust practice at Wavestone with over 14 years of experience. He has been leading major Identity & Access Management...
Gauthier le Masne de Chermont
Gauthier le Masne de Chermont
Air France-KLM
Gauthier joined Air France KLM in 2002. After several positions in the Commercial domain as well as in Operations at Charles de Gaulle airport, Gauthier was named Chief Customer Data Officer in...
Dan Hayden
Dan Hayden
Facebook
At Facebook Dan leads global initiatives on privacy and the future of the data- driven economy, with a special focus on applying innovative design-driven methods to policy problems. He leads...
Yann Lechelle
Yann Lechelle
Snips
As an entrepreneur and high tech innovator, Yann Lechelle has founded, grown or sold a number of startups. Today, he is COO at Snips.ai, specialising in on-device artificial intelligence and...
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