Digital Transformation is boosting the need for a direct, comprehensive, agile and privacy compliant engagement with your customers and prospects. Finding the right balance between usability and security, and between privacy and analytics is a key success factor for a healthy and long-term relationship to your customers. To reach this, a consumer identity management program has to be established, aiming at implementing and running solutions that authenticate and manage customer & prospect identities across al channels and beyond domain barriers. Customer Identity & Access Management (CIAM) solutions, providing capabilities such as registration, authentication, social login, consent and profile management, enable your enterprise to let your customers directly interact with your digital supply chain.
In this session, John Tolbert will provide you with best practice inspired insights you need to run an RFP for Consumer Identity solutions that results in a CIAM architecture that delivers on its promise. Some of the topics in this session include: