Customer Experience (CX) & Privacy
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Customer Experience (CX) & Privacy

Combined Session
Tuesday, September 12, 2017 15:00—16:00
Location: 409

Family Identity and Consent Management - It’s Not Child’s Play!

Organizations adoption of third party identity systems is driven by scalability, security and ease of use for the consumer, but when minors are involved, systems must step-up their game.  The game begins with an age indicator to guide next steps in knowing the customer. Whether you are blocking engagement or inviting them in, the age attribute in identity systems, may trigger the need for verifiable consent from parent/guardians who are sitting on the sidelines.

In this session, Tayloe will provide a game plan including the rules of engagement, so your organization can be a winner with the largest upcoming user base in the world- kids! Topics will include how consent as a service can augment your identity platform to comply with COPPA, GDPR, HIPAA and the vast emerging student data privacy regulations, in addition to what constitutes “verifiable” when processing verifiable parental consent. 

Family Identity and Consent Management - It’s Not Child’s Play!
Presentation deck
Family Identity and Consent Management - It’s Not Child’s Play!
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Denise G. Tayloe
Denise G. Tayloe
PRIVO
Denise G. Tayloe is a veteran advocate for children's privacy and a subject matter expert in managing identity and parental consent online. She is the Co-founder and CEO of PRIVO, an authorized FTC...

The User Experience Panel

The combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business. Because of all the different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access of his personal information. This panel will discuss what is important for good User Experience and how you can create it without getting trouble with privacy regulations.

Tom Fleming
Tom Fleming
Sila Solutions Group
A leader in Information Security and Risk Management with 20 years of experience in highly regulated industries. Ambitious in developing security and compliance programs, solution and problem...
Brad Hill
Brad Hill
Facebook
As a Facebook engineer, Brad brings wide-ranging, practical R&D experience with authentication and security technologies to the task of enabling online identity at the scale of billions
Jean-François Lombardo
Jean-François Lombardo
Facilité Inc.
With more than 12 years of experience in the field of IAM (to E, to B, to C), Information Protection, and Trust Services, Jean-François Lombardo has end-to-end expertise - from the business...
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