Customer Experience (CX) & Privacy

  • TYPE: Combined Session DATE: Tuesday, September 12, 2017 TIME: 15:00-16:00 LOCATION: 409


Organizations adoption of third party identity systems is driven by scalability, security and ease of use for the consumer, but when minors are involved, systems must step-up their game.  The game begins with an age indicator to guide next steps in knowing the customer. Whether you are blocking engagement or inviting them in, the age attribute in identity systems, may trigger the need for verifiable consent from parent/guardians who are sitting on the sidelines.

In this session, Tayloe will provide a game plan including the rules of engagement, so your organization can be a winner with the largest upcoming user base in the world- kids! Topics will include how consent as a service can augment your identity platform to comply with COPPA, GDPR, HIPAA and the vast emerging student data privacy regulations, in addition to what constitutes “verifiable” when processing verifiable parental consent. 


Denise G. Tayloe is a veteran advocate for children's privacy and a subject matter expert in managing identity and parental consent online. She is the Co-founder and CEO of PRIVO, an authorized FTC COPPA “Safe Harbor”. Denise is a Board Member of the Identity Ecosystem Steering...

The combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business. Because of all the different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access of his personal information. This panel will discuss what is important for good User Experience and how you can create it without getting trouble with privacy regulations.


A leader in Information Security and Risk Management with 20 years of experience in highly regulated industries. Ambitious in developing security and compliance programs, solution and problem solving. Brings Executive leadership strategy, planning and execution aligning common goals for mission...

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Session Links

The User Experience Panel

Seattle, USA


Consumer Identity World USA 2017

Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
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Contact person:

Mr. Levent Kara
+49 211 23707710
  • Sep 12 - 13, 2017 Seattle, USA