How Is a Global Insurance Leader Reconsidering Its Client Relationships in Light of New Technologies?

  • TYPE: Keynote DATE: Wednesday, November 29, 2017 TIME: 09:20-09:40 LOCATION: Le Hub
Conference Agenda

The presentation will first highlight how new technologies foster a move from Payeur to Partner at AXA, with a renewed customer experience. Then the presentation will explain the emerging role AI could play in the customer relation and how AXA is financing research on Responsible AI. Finally the presentation will stress some of the key challenges for the future of customer interaction, customer identification, etc.

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Cécile Wendling is Head of Foresight at AXA. She works on the future of insurance, AI, blockchain, smart cities, Insurtech, among others. She is also a researcher (sociology of risks). She teaches at Sciences po Paris, ENA, Polytechnique. Her main field of research is around foresight...


Session Links

Cécile Wendling - Insurance in the Digital Age

Paris, France


Consumer Identity World Europe 2017

Registration fee:
Contact person:

Mr. Levent Kara
+49 211 23707710
  • Nov 27 - 29, 2017 Paris, France