How Is a Global Insurance Leader Reconsidering Its Client Relationships in Light of New Technologies?
- TYPE: Keynote DATE: Wednesday, November 29, 2017 TIME: 09:20-09:40 LOCATION: Le Hub
The presentation will first highlight how new technologies foster a move from Payeur to Partner at AXA, with a renewed customer experience. Then the presentation will explain the emerging role AI could play in the customer relation and how AXA is financing research on Responsible AI. Finally the presentation will stress some of the key challenges for the future of customer interaction, customer identification, etc.