Customer Identity Management (CIAM), Vendor Relationship Management (VRM), Life Management Platforms (LMP): Shifting the Control to the User
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Customer Identity Management (CIAM), Vendor Relationship Management (VRM), Life Management Platforms (LMP): Shifting the Control to the User

Combined Session
Tuesday, November 22, 2016 15:00—16:00

People are tired of profiling and retargeting and of an obsolete vendor-centric customer relationship model. Established brands are freaked out by the “uberization” syndrome; they must quickly regain intimacy with the customer. Many question the long-term efficiency of Platform economics and of the freemium model. The balance is shifting between users, brands, and platforms. The obvious idea that the user is the primary controller of its own data (even though there is no such thing as “data ownership” from a legal standpoint), will clearly change a lot of things. It puts digital identity at the core of the matter, because fundamentally the ultimate data integration platform is the user itself. How will this change customer interactions? What services can be offered? Who will be paying for these? Can technology deliver?

Dr. Mads Schaarup Andersen
Dr. Mads Schaarup Andersen
Alexandra Institute A/S
Mads is a usable privacy and security enthusiast and professional. He is working at the Security Lab at The Alexandra Institute in Aarhus, Denmark, where he and his colleagues are working with...
Katryna Dow
Katryna Dow
Meeco
Katryna Dow is the founder and CEO of Meeco; a personal data platform that enables people to securely exchange data via the API-of-Me with the people and organisations they trust ...
Benjamin May
Benjamin May
Aramis Law
Benjamin May is one of the founding partners of ARAMIS. He graduated from the University of Paris XI and the Ecole Supérieure de Commerce de Paris (ESCP Europe). He previously worked for the...
Tristan Nitot
Tristan Nitot
Mozilla Europe
Tristan Nitot, is an entrepreneur, author and blogger. He is currently the Chief Product Officer of Cozy Cloud, a French start-up that offers an open-source Personal Cloud solution. Before that,...
Nat Sakimura
Nat Sakimura
Nomura Research Institute
Nat Sakimura is a research fellow at Nomura Research Institute specializing on digital identity and privacy, and the Chairman of the OpenID Foundation. He is a co-author of many of the frequently...
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