When talking with customers, many of these indicate that they need to simplify their IAM. Processes are cumbersome, users have to deal with various non-integrated user interfaces, and frequently organizations have a number of tools in place. However, what is the right place to start? From the user perspective, it is about the UI. From a process perspective, it might be about integration. However, you still might end up with a zoo of different IAM, IT Service Management, Windows administration, and other tools in place. But integrating your platforms first might lead to lengthy projects. Is integration via APIs the right choice? Or is the answer different for each customer? The panel will discuss the pros and cons of the various options, based on the experience from customer projects.