Imagine an ideal world where you own your digital identity. It exists in one place, is globally accessible, private by default and simple to maintain. You may want to show parts of it to others, but the choice is yours. Vendors dealing with you would never get into conflict with ever-tightening privacy regulations. They wouldn´t necessarily need to know who you are, as long as there is a relationship in place which allows the vendor to know your needs.
What do we need to get there? Is traditional Identity & Access Management a good starting point or shouldn´t we even consider to combine consumer & employee identities? In this session, Ivan will focus on the differences between IAM and Customer-IAM (or: Identity Relationship Management, IRM) preparing you for a panel session en suite, where IAM and C-IAM vendors will show their perspectives.
Over the last few years there has been a shift from internal employee focused (B2E) IAM installations towards partner and customer focused (B2C) external facing IAM systems. This means that the job market is shifting and many IAM practitioners are taking on roles in the B2C space.
If you are an experienced B2E manager that has been given the job of running a B2C IAM program what should you think about? What are the main differences between B2E and B2C?
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