Executive View: EU Guidelines for Cloud Service Level Agreements - 71154

In a press release on June 26^th, the European Commission announced the publication of new guidelines “to help EU businesses use the Cloud”. These guidelines have been developed by a Cloud Select Industry Group as part of the Commission’s European Cloud Strategy to increase trust in these services. These guidelines cover SLAs (Service Level Agreements) for cloud services. In KuppingerCole’s opinion these guidelines are a good start but are not a complete answer to the concerns of individuals and businesses choosing to use cloud services. This document provides an overview of these guidelines and KuppingerCole’s recommendations for action.