Costumer Experience Track

  •  TYPE: Track   DATES: October 23 - October 24, 2019
Conference Tracks

Tracks:

Customer Experience Management

Sessions:

Better User Experience in Strong Customer Authentication for Open Banking

Date: Wednesday, October 23, 2019 Time: 10:30-11:30 Location: Salon A

Better User Experience in Strong Customer Authentication for Open Banking
Strong Customer Authentication (SCA) is a critical part of PSD2. It ensures the security of financial APIs and creates transparency for the data that is being shared. At first glance, SCA might seem to hinder user experience with increased usage which makes SCA and arduous task, therefore it is critical to implement mechanisms such as transaction risk analysis and adaptive authentication in place. These mechanisms take a proactive approach in determining the appropriate scenarios where SCA...

Panel: Good User Experience - Make it Easy, Secure & Trustworthy

Privacy — Do We Actually Care?

Date: Wednesday, October 23, 2019 Time: 11:30-12:30 Location: Salon A

Privacy — Do We Actually Care?
This session will highlight how we rationalize or perceive data-privacy, why we care and actually don't, and what we expect from companies when it comes to our own data.  We will explore and explain how understanding individuals’ expectation about privacy, and the principle of behavioral economics will have an enormous impact on how companies conduct business today and more importantly, in the future.

How People Analytics will Shape the Employee Experience of the Future
As technology and new ways of working change the way we think about the workplace and the employer-employee relationship, companies that make people analytics a strategic driver in their organizations are poised to better leverage their full competitive advantage. What can organizations learn when building employee journeys with the same mindset that marketers use to build customer journeys? What are the KPIs and data points we need to focus on to build a great employee experience?

Marketing Automation, AI & Bots

Sessions:

The Impact of AI in Data Science Related Privacy

Date: Wednesday, October 23, 2019 Time: 13:30-14:30 Location: Salon A

The Impact of AI in Data Science Related Privacy
Description of AI and other relevant technologies What exactly privacy is and why it can make or break a Data Science project The business cost of poor privacy processes Some standard methods for ensuring privacy How A.I. can impact this whole matter (negatively) How A.I. can be tackled with A.I. for ensuring privacy Some useful considerations about AI, Privacy and DS Future trends

Panel: Protecting Customer Data through APIs and Machine Learning
The prevalence of API Attacks increasing more and more, and most all go unnoticed until it is far too late. However, many have been very visible lately including recent attacks on Instagram, Verizon, and Facebook. Many of the Security and DevOps leaders we speak to will tell us they: 1. don’t know if they are under attack, 2. don't know how many APIs they have, and 3. don't have detailed visibility into API activity once authentication has occurred. Machine Learning can be used to...

AI in Marketing Automation: Potentials and Limits

Date: Wednesday, October 23, 2019 Time: 14:30-15:30 Location: Salon A

AI in Marketing Automation: Potentials and Limits
Artificial intelligence and machine learning techniques are becoming more and more important for marketing. ML offers new possibilities to analyze customer data, enabling individual marketing measures to be delivered. Nevertheless, privacy is often a concern when it comes to ML. Furthermore, legislation based on GDPR has to be considered.

What is Service Design and How can Organizations Utilize it
Service design has emerged over the past decade as a key approach to developing services and customer experiences. In this talk Mikko Koivisto will explain what service design is, for what kind of challenges organisations can utilize it and what value it brings.   

Trustbuilding

Sessions:

The Internet Was Never Designed for Children – Let's change this

Date: Thursday, October 24, 2019 Time: 10:30-11:30 Location: Salon A

The Internet Was Never Designed for Children – Let's change this

Digital Identity at the Edge - Finland Style

Panel: How to achieve Cloud-enabled Zero Trust Access Management with Unprecedented Architectural Flexibility

Date: Thursday, October 24, 2019 Time: 11:30-12:30 Location: Salon A

Panel: How to achieve Cloud-enabled Zero Trust Access Management with Unprecedented Architectural Flexibility

Best Practice: Innovative Customer Experiences at Scale
Authentication is like lighting in the sense that it's ubiquitous. People expect it to be there, people expect it to be frictionless, and they don't worry too much about it unless it's not working. In this Best-Practice Presentation, Etienne Bertou, principal cloud architect for Philips Hue at Signify, will share learnings from his experience using identity to create superior lighting experiences and build trust with security and privacy. Attendees will learn: How outsourcing...

Consent Management

Sessions:

Date: Thursday, October 24, 2019 Time: 13:30-14:30 Location: Salon A

How the UMA and Consent Receipt Specifications Enable Personal Agency Over One's Own Data
How specifications and standards are only as effective as the assurance and certification programs that govern them. fortunately Kantara has several of those running against existing standards and can accommodate more.

The Future of Consumer Identity, Data Privacy, and Trust

Date: Thursday, October 24, 2019 Time: 14:30-15:30 Location: Salon A

The Future of Consumer Identity, Data Privacy, and Trust
Description: Worldwide data privacy and protection regulations like GDPR, CCPA, and PSD2 are rapidly changing the requirements and increasing the risk around managing the data of customers. Regardless of the changing data privacy regulations common themes can help guide companies as they manage valuable customer identities. This session will provide insight on guiding principles that companies can minimize risk following data privacy regulation themes, manage the systemic changes needed due...

Panel: With Great Personalization Comes Great Responsibility


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Amsterdam

Conference

Consumer Identity World EU 2019

Language:
English
Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
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Contact person:

Ms. Lauren Zuber
lz@kuppingercole.com
  • Oct 22 - 24, 2019 Amsterdam

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