Costumer Experience Track

Date: Wednesday, October 23, 2019 Time: 11:30-12:30 Location: Salon A

This session will highlight how we rationalize or perceive data-privacy, why we care and actually don't, and what we expect from companies when it comes to our own data.  We will explore and explain how understanding individuals’ expectation about privacy, and the principle of behavioral economics will have an enormous impact on how companies conduct business today and more importantly, in the future.

As technology and new ways of working change the way we think about the workplace and the employer-employee relationship, companies that make people analytics a strategic driver in their organizations are poised to better leverage their full competitive advantage. What can organizations learn when building employee journeys with the same mindset that marketers use to build customer journeys? What are the KPIs and data points we need to focus on to build a great employee experience?

Date: Wednesday, October 23, 2019 Time: 13:30-14:30 Location: Salon A

Description of AI and other relevant technologies What exactly privacy is and why it can make or break a Data Science project The business cost of poor privacy processes Some standard methods for ensuring privacy How A.I. can impact this whole matter (negatively) How A.I. can be tackled with A.I. for ensuring privacy Some useful considerations about AI, Privacy and DS Future trends

The prevalence of API Attacks increasing more and more, and most all go unnoticed until it is far too late. However, many have been very visible lately including recent attacks on Instagram, Verizon, and Facebook. Many of the Security and DevOps leaders we speak to will tell us they: 1. don’t know if they are under attack, 2. don't know how many APIs they have, and 3. don't have detailed visibility into API activity once authentication has occurred. Machine Learning can be used to...

Date: Wednesday, October 23, 2019 Time: 14:30-15:30 Location: Salon A

Artificial intelligence and machine learning techniques are becoming more and more important for marketing. ML offers new possibilities to analyze customer data, enabling individual marketing measures to be delivered. Nevertheless, privacy is often a concern when it comes to ML. Furthermore, legislation based on GDPR has to be considered.

Service design has emerged over the past decade as a key approach to developing services and customer experiences. In this talk Mikko Koivisto will explain what service design is, for what kind of challenges organisations can utilize it and what value it brings.   

Date: Thursday, October 24, 2019 Time: 10:30-11:30 Location: Salon A

Date: Thursday, October 24, 2019 Time: 11:30-12:30 Location: Salon A

Authentication is like lighting in the sense that it's ubiquitous. People expect it to be there, people expect it to be frictionless, and they don't worry too much about it unless it's not working. In this Best-Practice Presentation, Etienne Bertou, principal cloud architect for Philips Hue at Signify, will share learnings from his experience using identity to create superior lighting experiences and build trust with security and privacy. Attendees will learn: How outsourcing...

Date: Thursday, October 24, 2019 Time: 13:30-14:30 Location: Salon A

How specifications and standards are only as effective as the assurance and certification programs that govern them. fortunately Kantara has several of those running against existing standards and can accommodate more.

Date: Thursday, October 24, 2019 Time: 14:30-15:30 Location: Salon A

Description: Worldwide data privacy and protection regulations like GDPR, CCPA, and PSD2 are rapidly changing the requirements and increasing the risk around managing the data of customers. Regardless of the changing data privacy regulations common themes can help guide companies as they manage valuable customer identities. This session will provide insight on guiding principles that companies can minimize risk following data privacy regulation themes, manage the systemic changes needed due...