Customer Experience Track

  •  TYPE: Track   DATES: September 26 - September 27, 2019
Conference Tracks

Tracks:

Customer Experience Management

Sessions:

How Natural Language Processing (NLP) Cognitive Artificial Intelligence (AI) Automation with Analytics is Going to Change your Customer Experience

Date: Thursday, September 26, 2019 Time: 10:30-11:30 Location: Emerald 3

How Natural Language Processing (NLP) Cognitive Artificial Intelligence (AI) Automation with Analytics is Going to Change your Customer Experience

Panel: Good User Experience - Make it Easy, Secure & Trustworthy

Privacy — Do We Actually Care?

Date: Thursday, September 26, 2019 Time: 11:30-12:30 Location: Emerald 3

Privacy — Do We Actually Care?
This session will highlight how we rationalize or perceive data-privacy, why we care and actually don't, and what we expect from companies when it comes to our own data.  We will explore and explain how understanding individuals’ expectation about privacy, and the principle of behavioral economics will have an enormous impact on how companies conduct business today and more importantly, in the future.

Interview about CIAM Journey - tbd

Marketing Automation, AI & Bots

Sessions:

Consumer Privacy vs. Artificial Intelligence

Date: Thursday, September 26, 2019 Time: 13:30-14:30 Location: Emerald 3

Consumer Privacy vs. Artificial Intelligence
Modern cybersecurity threats have evolved into very effective disinformation campaigns based on what they know about you. What can we collectively do to protect our consumers and our democratic institutions that we rely upon? Hint: the solution is more than just technology. Privacy laws are antiquated Key takeaways: Governments are too slow to respond Attackers are using AI to data mine your information and target you for disinformation campaigns We...

Panel: Protecting Customer Data through APIs and Machine Learning

Better Together: Marketing and Engineering Collaborate to Improve CX

Date: Thursday, September 26, 2019 Time: 14:30-15:30 Location: Emerald 3

Better Together: Marketing and Engineering Collaborate to Improve CX
Improving customer experience is an essential aspect of staying ahead of the market. A Walker survey predicted that by 2020, customer experience will be the key brand differentiator over product and price. According to Econsultancy and Adobe, great customer experience can best be achieved with technology. Evidently, marketing and engineering need to work together, yet there is often a disconnection between the two. Marketing departments don’t always understand important elements of...

Panel: Why Account Takeover is Really a Fraud Problem
Account takeover (ATO) attacks are skyrocketing. In fact, a recent analysis by iovation found a 220% increase in ATO e-commerce attacks - dramatically outpacing other fraud types. There is no doubt that an ATO attack can cause serious friction with your good customers and leave them incredibly frustrated. It also leaves your business exposed to fraud. Although many still think of ATO as just a “front door problem” (at login), companies may be better served leaving that door open...

Trustbuilding

Sessions:

What is Takes to Win in the Trust Economy, True Identity Verification

Date: Friday, September 27, 2019 Time: 10:30-11:30 Location: Emerald 3

What is Takes to Win in the Trust Economy, True Identity Verification
This is still in the works and needs further articulation, the premise that in today's connected world, access to authoritative insight around a persons identity is widely available, instead of using information on consumers there is a shift to using something a person Has, Is, and Knows is far more powerful combination. Key takeaways: Better Identity Proofing Methods Exist True Frictionless interactions are Possible Identity Fraud Should not Exist...

Panel: How to achieve Cloud-enabled Zero Trust Access Management with Unprecedented Architectural Flexibility
It has for years been the conventional wisdom that enterprises wishing to push applications from the data center to the Cloud must use federation-based solutions for Single Sign-On and forego the notion of access controls at the “perimeter”. And while federation protocols like SAML, WSFED and OIDC all provide SSO, they do not allow for strict perimeter enforcement, fine-grained access control, or practical centralized log and session management. In this talk Mr. Sand...

Crossing the Finish Line with Identity - The Last Few Steps are the Hardest

Date: Friday, September 27, 2019 Time: 11:30-12:30 Location: Emerald 3

Crossing the Finish Line with Identity - The Last Few Steps are the Hardest
Wouldn’t it be nice to live in a world where every identity project is a perfect fit for out-of-the-box features? It would be ideal to simply stay on the designated route of prescribed solutions and guarantee success. Developers and practitioners, however, know that the race to the finish line almost always takes them off the beaten path. The path with obstacles, like modern protocols needing to integrate with legacy solutions; security best practices needing to coexist with the...

Panel: With Great Personalization Comes Great Responsibility
For most brands (and almost all digital marketers) personalization is the key element for success; personal data is what fuels the campaign automation engine and provides knowledge that informs both strategy and tactics. The need for customer profile data is the most common driver for customer identity management, and most customer identity and access management (CIAM) solutions aim to make registration and login as easy as possible. However, usability barriers in signup and account...

Consent Management

Sessions:

How the UMA and Consent Receipt Specifications Enable Personal Agency over One's Own Data

Date: Friday, September 27, 2019 Time: 13:30-14:30 Location: Emerald 3

How the UMA and Consent Receipt Specifications Enable Personal Agency over One's Own Data
How specifications and standards are only as effective as the assurance and certification programs that govern them. fortunately Kantara has several of those running against existing standards and can accommodate more.

Consent in Operation: A Human Approach to Consent Delegation
Today, service providers unconditionally require customers to agree to THEIR terms, leading to an immediate adversarial relationship anchored in forcing customers to choose between privacy and convenience. What if we take a more human approach and ask individuals for what we need politely. What data do we need? For what purpose and for how long? We used this approach to design our recent solution for General Aviation, which allows individuals to share their information with pilots so they...

Consumer Data in the Time of Privacy and Regulation

Date: Friday, September 27, 2019 Time: 14:30-15:30 Location: Emerald 3

Consumer Data in the Time of Privacy and Regulation
Consumer Privacy invasion is alarming here in the USA. According to CNN, robocalls have made over 47.8 billions of spam calls last year, which means more than 150 calls per American in 2018! I’m a victim of these spam calls, who unsuccessfully fights them. NY Times reports: Americans have been too vulnerable for far too long when they venture online. Companies can freely monitor Americans’ behavior and collect information about them from across the web and the real world to...

Panel: The Next GDPR? The Global Impact of PSD2
Based on the same GDPR principles of enforcing consumer protection and security requirements for companies operating in Europe, the revised Payment Services Directive (PSD2), which is now in full effect (goes into effect Sept. 14, before the conference but obviously after time of submission), changes the global payment and e-commerce landscape. With PSD2, companies providing payment services in Europe, not just those headquartered there, must comply with the directive's requirements for...

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Seattle, USA

Conference

Consumer Identity World USA 2019

Language:
English
Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
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Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Sep 25 - 27, 2019 Seattle, USA
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