The CIAM Strategy Track

  •  TYPE: Track   DATES: October 30 - October 31, 2018
Conference Tracks

Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way. 

In a consumer-driven world, companies have the task to see things from the customer’s perspective. Customer experience is king and delivering an incredible experience through a bespoke, tailored, and relevant communication is everything. This leads to the fact that the collaboration of Marketing and IT becomes more and more important. MarTech, Marketing Automation, and AI are on their way and here to stay.

The General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.

Moderators:

Tracks:

Balancing User Experience, Privacy, and Security

Sessions:

'Identity Assurance by Our Own Volition' as against '1984-like Dystopia Brought by Passwordless/Volitionless Authentications' - Proposing Secure, Stress-free and Democracy-Compatible Expanded Password System

Date: Tuesday, October 30, 2018 Time: 10:30-11:30 Location: Salon C

'Identity Assurance by Our Own Volition' as against '1984-like Dystopia Brought by Passwordless/Volitionless Authentications' - Proposing Secure, Stress-free and Democracy-Compatible Expanded Password System
Passwords, though unloved, are absolutely necessary for its own sake and self-sovereign identity as well as for multi-factors, SSOs and biometrics. Expanded Password System that accepts both images and texts could make the authentication intuitive, stress free and yet secure. Active discussions have begun at OASIS.

Panel: What Consumers Want from CIAM?
We've heard about the technical capabilities that CIAM solutions have to offer, and about the business and regulatory drivers in the field. But what do consumers want? In this session, we'll hear the perspective of end-user companies regarding their digital identities. What are the top concerns of the customers? What are the features they like and dislike? 

Bringing Opposing Sides Together: Using Blockchain-Based KYC to Improve Customer Experience and Compliance Simultaneously

Date: Tuesday, October 30, 2018 Time: 11:30-12:30 Location: Salon C

Bringing Opposing Sides Together: Using Blockchain-Based KYC to Improve Customer Experience and Compliance Simultaneously

Identity for a Connected World
  In this session, we will examine use of blockchain tech and smart contracts How the blockchain can support identity verification of humans (KYC), objects (KYO) and connected devices (KYD) Building a platform-as-a-service offering shared regulatory compliance services for humans, companies, objects, and devices.  Enabling development of new apps that need trusted connections between human, corporate, and device identities

CIAM Innovation & Customer Journey

Sessions:

Digital Identity Needs to Get Real

Date: Tuesday, October 30, 2018 Time: 13:30-14:30 Location: Salon C

Digital Identity Needs to Get Real
When we think of digital identity, we often only consider its use for an online interaction.  As customers increasingly become “channel agnostic” - expecting seamless integration however they choose to interact – can rethinking digital identity facilitate greater adoption?

How to Onboard 1 Million Offline Customers in Only 3 Years by Leveraging an Omnichannel CIAM Solution
Key takeaways : - The challenge of identification - Privacy matters in a financial environment - The role of mobile to facilitate micro journeys - How to empower the agents in your business model and leverage CIAM?

The Coming Conversational Revolution

Date: Tuesday, October 30, 2018 Time: 14:30-15:30 Location: Salon C

The Coming Conversational Revolution
Conversational Interfaces will open up new, more natural interactions with all digital services but they come with some exceptional challenges—namely, privacy, data security, loss of governance, and loss of jobs. We need new solutions that don’t repeat the mistakes of the past—ones that are transparent, fair, humane, and return power back to people.

The Data Science Process and How AI Can Benefit It
Data science has become a fairly loose term, an umbrella for all data analytics processes. In this talk, we’ll look at the main components of the DS pipeline, in an attempt to clarify what DS is and how it helps deliver value to an organization. Also, since AI’s impact on DS is impossible to ignore, we’ll examine how AI fits in all of this, accelerating parts of the pipeline and bringing about a new generation of DS models. Some resources for further learning will also be...

Doing Business in Europe: GDPR Is Here Now!

Sessions:

Identifying GDPR requirements – What are companies missing?

Date: Wednesday, October 31, 2018 Time: 10:30-11:30 Location: Salon C

Identifying GDPR requirements – What are companies missing?
Insights and answers from daily consulting after around 100 GDPR projects. 

Panel: Cyber Risk Governance in the Era of GDPR - A Holistic Approach

The OpenID Connect Self-Certification Program

Date: Wednesday, October 31, 2018 Time: 11:30-12:30 Location: Salon C

The OpenID Connect Self-Certification Program
 

Client Onboarding and the Future Role of eIDAS
When doing digital business, you will never meet your customers face-to-face, and there is a need to establish certainty and proof of the customers' identity. Digital on-boarding must be simple for the user, while at the same time give the business enough information to ensure trust. Many organizations have complex onboarding processes, which puts a high demand on the user. A survey we did, showed that 40% of financial customers don't go through with the process. It is...

CIAM, MarTech and AI - Be Prepared for the next Big Thing

Sessions:

REAL WORLD LIVE DEMO - Leveraging Consumer Identity to Build Trust, Eliminate Friction and Create Value

Date: Wednesday, October 31, 2018 Time: 13:30-14:30 Location: Salon C

REAL WORLD LIVE DEMO - Leveraging Consumer Identity to Build Trust, Eliminate Friction and Create Value
By means of BriqBank, PwC's fully operational, cloud-based banking demo environment, we will demonstrate a number of cutting edge use cases in consumer identity applicable in banking and far beyond. The live demonstrations you will see during this session: Real-time sharing of bank account information, in a privacy proof manner, by casually onboarding friends of a BriqBank account holder (a.k.a. ‘prospects') Amazon Alexa Integration: customer initiated coupling of BriqBank...

Panel: The Future of Marketing
Marketing is in a transitional era. New technologies have changed so much about how marketers work -- from the responsibilities of the chief marketing officer, to what content is created, and why. The smartest marketers today are agile and able to quickly adapt to change. From experimenting with artificial intelligence (AI) and refining how to use big data to connect with consumers on their own terms and building brand loyalty with authentic storytelling. This...

Future-Proofing Security and Customer Experience

Date: Wednesday, October 31, 2018 Time: 14:30-15:30 Location: Salon C

Future-Proofing Security and Customer Experience
Fighting fraud while improving the customer experience are two of the top priorities for banks and financial institutions globally. In a move to improve ease of use and convenience for its customers as well as take the company into the future, Stichting Kerkelijk Geldbeheer (SKG), the exclusive financial service provider for religious institutions and allied associations in The Netherlands, updated its online financial portal. SKG decided to further secure its customers’ digital...

AI for New Age of Cyber Risk & Consumer Identities


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Amsterdam, Netherlands

Conference

Consumer Identity World EUROPE 2018

Language:
English
Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
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Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Oct 29 - 31, 2018 Amsterdam, Netherlands

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