Insights

Customer Identity & Access Management

CIAM solutions are designed to address consumer/customer IAM scenarios that differ from traditional workforce use cases. CIAM systems allow users to register, associate device and other digital identities, authenticate, authorize, collect, and store information about consumers from across many domains. CIAM solutions help organizations to comply with privacy regulations. Good CIAM systems can improve the customer experience.

KC Open Select
KC Open Select
Customer Identity and Access Management
Create a shortlist of solutions tailored to your CIAM needs and compare them directly. View solution detailed ratings, demo videos, analyst interviews and contact vendors directly.
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Hybrid Event
Hybrid Event
European Identity and Cloud Conference 2024
Join Europe's leading event for the future of digital identities and cybersecurity from June 4 - 7, 2024, in Berlin, Germany! EIC 2024 will take place in a hybrid format, bringing together IT...
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Blog
Blog
EIC Speaker Spotlight: Gerald Horst on Effective Integration of Marketing, CRM, and Customer Identity and Access Management
Gerald Horst, PwC’s Digital Identity team leader in EMEA, is to deliver a presentation entitled Modernizing the Customer Journey at the European Identity and Cloud Conference 2021 . To...
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Executive View
Executive View
Synacor Cloud ID
Synacor offers Cloud ID as a highly capable and scalable Consumer Identity and Access Management (CIAM) solution for the consumer services and media streaming market. Their platform is fully...
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Event Recording
Event Recording
Market Overview CIAM: Customer Identity & Access Management
This session provides an overview of the CIAM solution market and provides you with a compass to help finding the solution that best meets your needs. In a recent Leadership Compass,...
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What is the Digital Double?
Video
What is the Digital Double?
Everything we do in the digital world, is done by our digital representation of the physical world. Asanka Abeysinghe of WSO2  invented the idea of the "digital double" - a replication of...
CIAM: Balancing security and user experience to get value from customer data
Blog
CIAM: Balancing security and user experience to get value from customer data
Business is increasing going online in the digital and post-pandemic era, and as a result, the collection, protection, and management of consumer and customer information has become extremely...
Reusable Verified Identity
Leadership Compass
Reusable Verified Identity
This Leadership Compass provides an overview of up-to-date insights on the leaders in innovation, product features, and market reach for Reusable Verified Identity. These vendors enable a digital...
How to Build the Modern CIAM: For Customers, Consumers, and Citizens
Whitepaper
How to Build the Modern CIAM: For Customers, Consumers, and Citizens
In the digital age, the “C identities” of customers, consumers, citizens, and all the other types of external identities, such as tourists, are at the forefront of every digital business and...
The Blueprint for a Cyber-Safe Society: How Denmark provided eIDs to citizens and business
Event Recording
The Blueprint for a Cyber-Safe Society: How Denmark provided eIDs to citizens and business
Implementing digital solutions enabling only using validated digital identities as the foundation for all other IAM and cybersecurity measures is the prerequisite to establish an...
Who the @!%# Is User1?!
Event Recording
Who the @!%# Is User1?!
The explosion of  connected things and  remote work  is presenting digital enterprises with both opportunities and challenges. In today’s distributed workscape,...
Analyst Chat #147: How To Manage Your Clients, From Customers and Citizens to B2B and B2B2C
Analyst Chat
Analyst Chat #147: How To Manage Your Clients, From Customers and Citizens to B2B and B2B2C
CIAM solutions are designed to address specific technical requirements that consumer-facing organizations have that differ from traditional “workforce” or Business-to-Employee (B2E)...
Passwordless Authentication
Blog
Passwordless Authentication
Passwords have not been fit for purpose for a long time. They are too easy to guess, crack, discover, and steal. Passwords are also costly and time consuming to manage, and password reuse is a...
A Winning Strategy for Consumer Identity & Access Management
Webinar Recording
A Winning Strategy for Consumer Identity & Access Management
Success in digital business depends largely on meeting customers’ ever-increasing expectations of convenience and security at every touchpoint. Finding the best strategy to achieve the...
Digital Transformation
Blog
Digital Transformation
The digital age has dawned, and organizations are adopting digital processes and services as quickly as they can to remain competitive in an unpredictable commercial environment affected by rapid...
CIAM a Way of Managing and Getting Value from Consumer Data
Blog
CIAM a Way of Managing and Getting Value from Consumer Data
As interactions between organizations and consumers of goods and services increasingly happen online, the collection, protection, and management of consumer information has become increasingly...
CIAM Platforms
Leadership Compass
CIAM Platforms
This report provides an overview of the market for Consumer Identity and Access Management solutions and provides you with a compass to help you to find the CIAM product or service that best meets...
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