Focus Area: Connected Consumer

What is Connected Consumer

When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their products and services through various channels and deploying various types of devices. It is essential to know the relevant attributes of that customer at the right time: An improved user experience leads to customer satisfaction and thus to returning customers.

Selecting the right items of information and a proper understanding of the quality and reliability of that data are essential management tasks. Customer identities are the result of the ongoing consolidation of data from various sources, including initial registration information, payment data, search requests, purchase history or helpdesk interaction. Consumers use various devices to access required services and they use different accounts in different contexts. On the other hand, the act of providing personal information to a commercial organisation will only be possible when the consumer can expect the required level of trustworthiness and security being applied to personal data. Trust is essential and losing this trust will inevitably endanger the business model and thus threaten the existence of an enterprise.

Latest Research, Upcoming Webinars and Events From
Connected Consumer

Webinar

Creating Secure and Unified Next Generation Workspaces

A key challenge in every organization is making sure that the right tools are available, in the right place, at the right time, for the right people. The continual on and off boarding of large groups of employees, external workforces or partners creates increased pressure on administrative teams within an organization. An overall change towards diverse end-user devices, both corporate and privately owned, adds a new dimension of complexity, while compliance and security requirements challenge IT, CISOs and executive management. More

Executive View

Executive View: Microsoft Security Suite - 72541

A comprehensive approach to data protection – one that combines all aspects of computing infrastructure– rather than the point products that comprise many organization’s cybersecurity environment, is a decided plus, provided the overall goal is achieved. More

Webcast

GDPR as opportunity to build trusted relationships with consumers

The new regulations of the EU GDPR apply not only to companies in the EU but every organization dealing with the personally identifiable information of EU citizens. This means most enterprises across the world will be impacted when compliance is required on May 25, 2018. More

Workshop

Dec 07, 2016: Der neue Datenschutz – Crashkurs für IT-Professionals

In weniger als eineinhalb Jahren tritt die neue Datenschutzgrundverordnung der EU (EU-DSGVO), besser bekannt unter der englischen Abkürzung GDPR (General Data Protection Regulation), in Kraft. Höchste Zeit also, sich mit den Veränderungen zu befassen, die dieses EU-weit geltende Gesetz bringen wird, und insbesondere mit dessen Auswirkungen auf die IT. Dieser eintägige Crashkurs macht Sie fit für die neue Datenschutz-Ära und bewahrt Sie vor unangenehmen Überraschungen. More

Latest News From Connected Consumer

Conference

Consumer Identity World Tour 2017

With so many different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. That is why the combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business.

Congress

European Identity & Cloud Conference 2017

European Identity & Cloud Conference 2017 is the place where identity management, cloud, and information security thought leaders and experts get together to discuss and shape the future of secure, privacy-aware agile, business- and innovation-driven IT. The EIC has become a kind of family…

Blog

GDPR as opportunity to build trusted relationships with consumers

On the KuppingerCole webinar run March 16th, 2017, which has been supported by ForgeRock, some attendee questions were left unanswered due to a huge number of questions and a lack of time to cover all. Here are answers to questions that couldn’t be answered live during the webinar.…

Webcast

GDPR as opportunity to build trusted relationships with consumers

The new regulations of the EU GDPR apply not only to companies in the EU but every organization dealing with the personally identifiable information of EU citizens. This means most enterprises across the world will be impacted when compliance is required on May 25, 2018.

Blog

PSD2 RTS Final Draft: The good and the not-so-good

The European Banking Authority released the final draft of the Regulatory Technical Specifications for PSD2 this week.  It contains several improvements and clarifications, but there are still a few areas that fall short of industry expectations. After the release of the initial…

Blog

GDPR and Customer Data - Eyes on the Stars and Feet on the Ground

Big data analytics is getting more and more powerful and affordable at the same time. Probably the most important data within any organisation is knowledge of and insight into its customer's profiles. Many specialized vendors target these organisations. And it is obvious: The identification…

Webinar

Mar 23, 2017: Personal data breach and the GDPR – Prevention, Detection and Notification

The general data protection regulation (GDPR) as issued by the European Union will be a major challenge for literally any organisation doing business in Europe. In roughly 15 months from now it will reach legally binding status in every country within the European Union. And beyond: Probably…

Webinar

Mar 16, 2017: GDPR as opportunity to build trusted relationships with consumers

The new regulations of the EU GDPR apply not only to companies in the EU but every organization dealing with the personally identifiable information of EU citizens. This means most enterprises across the world will be impacted when compliance is required on May 25, 2018.

Executive View

Executive View: Microsoft Security Suite - 72541

A comprehensive approach to data protection – one that combines all aspects of computing infrastructure– rather than the point products that comprise many organization’s cybersecurity environment, is a decided plus, provided the overall goal is achieved.

Executive View

Executive View: RSA Identity Governance and Lifecycle - 72503

RSA Identity Governance and Lifecycle is a complete solution for managing digital identities, both inside and outside the enterprise. The RSA solution covers all aspects of governance from attestations to policy exceptions and identity lifecycle, from provisioning to entitlement assignment…

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Blog

Blog

GDPR as opportunity to build trusted relationships with consumers

On the KuppingerCole webinar run March 16th, 2017, which has been supported by ForgeRock, some attendee questions were left unanswered due to a huge number of questions and a lack of time to cover all. Here are answers to questions that couldn’t be answered live during the webinar.   [...]

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