Focus Area: Connected Consumer

What is Connected Consumer

When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their products and services through various channels and deploying various types of devices. It is essential to know the relevant attributes of that customer at the right time: An improved user experience leads to customer satisfaction and thus to returning customers.

Selecting the right items of information and a proper understanding of the quality and reliability of that data are essential management tasks. Customer identities are the result of the ongoing consolidation of data from various sources, including initial registration information, payment data, search requests, purchase history or helpdesk interaction. Consumers use various devices to access required services and they use different accounts in different contexts. On the other hand, the act of providing personal information to a commercial organisation will only be possible when the consumer can expect the required level of trustworthiness and security being applied to personal data. Trust is essential and losing this trust will inevitably endanger the business model and thus threaten the existence of an enterprise.

Latest Research, Upcoming Webinars and Events From
Connected Consumer

Webinar

Knowing Your Customer Well: The Importance of Assurance and Identity Governance for CIAM

Consumer Identity and Access Management is a fast-growing market. Emerging just a few years ago, it has quickly evolved to become an indispensable tool for many organizations to improve the reach and targeting of their marketing activities, increase the number of new customer registrations and to provide frictionless user experience. CIAM solutions allow businesses and public-sector agencies to gather more information about the consumers while maintaining compliance with the current and upcoming data protection regulations like the EU GDPR and PSD2. More

Executive View

Executive View: Ubisecure Identity Server - 70838

Ubisecure Identity Server is an integrated consumer identity and access management suite for on-premise deployment. Ubisecure Identity Cloud is for cloud-based deployments. Ubisecure features strong federation capabilities and the ability to leverage some bank and national IDs. More

Webcast

The 8 Critical Areas of Consumer Identity and Access Management to Prepare for in 2018

Many organizations are currently looking into deploying their own CIAM programs, because they recognize CIAM’s potential to provide better marketing insights, improve customer registration experience and increase security. However, in the light of the upcoming data protection regulations like GDPR, which will profoundly change the way personal information collection is regulated, you must be especially careful and well-prepared for hot inter-departmental discussions concerning your future CIAM plans. Remember: even an inadvertent violation of the new compliance regulations can be More

Conference

Consumer Identity World Europe 2017

Managing customer information in a digitally transformed economy with numerous business partners demanding access is one of the most significant challenges today, and it will continue to evolve rapidly. Besides that, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time CIW Europe is a joint Event with our Partner CXP (Le Groupe CXP, Paris, France). More

Latest News From Connected Consumer

Congress

European Identity & Cloud Conference 2018

Get to the place where the Digital Transformation is alive. The European Identity & Cloud Conference, held from May 15-18, 2018, offers a mixture out of best practice discussion, visionary presentations and networking with a future orientated community. More than 800 participants consisting…

Blog

The Need for Speed: Why the 72-hour breach notification rule in GDPR is good for industry

The EU’s General Data Protection Regulation (GDPR) will force many changes in technology and processes when it comes into effect in May 2018.  We have heard extensively about how companies and other organizations will have to provide capabilities to: Collect explicit consent…

Webcast

The 8 Critical Areas of Consumer Identity and Access Management to Prepare for in 2018

Many organizations are currently looking into deploying their own CIAM programs, because they recognize CIAM’s potential to provide better marketing insights, improve customer registration experience and increase security. However, in the light of the upcoming data protection…

Executive View

Executive View: Ubisecure Identity Server - 70838

Ubisecure Identity Server is an integrated consumer identity and access management suite for on-premise deployment. Ubisecure Identity Cloud is for cloud-based deployments. Ubisecure features strong federation capabilities and the ability to leverage some bank and national IDs.

Blog

CIAM Vendor Gigya to be Acquired by SAP Hybris

This past weekend we learned that Gigya will be acquired by SAP Hybris.  California-based Gigya has been a top vendor in our CIAM Platforms Leadership Compass reports. Gigya offers a pure SaaS CIAM solution, and has one of the largest customer bases in the market.  SAP’s…

Webcast

The Crucial Role of Identity in Securing Industrial IoT

As more and more consumers, businesses, public sector companies and even whole countries are embracing the Digital Transformation, smart devices of all types are proliferating in all areas of our daily lives. It is safe to say, however, that, after the initial rush of making every device in…

Webcast

John Tolbert - The CIAM Solutions Market

KuppingerCole's Lead Analyst John Tolbert presents the findings from a recently published Leadership Compass on CIAM solutions

Webcast

Eve Maler - UMA deep dive - GDPR, PSD2 - pivot to CIAM

Presentation at the Kantara Workshop

Webcast

Steve Tout - Risk Aware IAM for an Insecure World

In a world full of uncertainties and data breaches, Identity and Access Management (IAM) must deliver more than ever, faster than ever, for businesses to succeed at building trusted relationships and delighting customers at every interaction. With such large-scale breaches becoming…

Webcast

What is CIAM and why do we need it?

Panel discussion at the Kantara Workshop

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