Focus Area: Connected Consumer

What is Connected Consumer

When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their products and services through various channels and deploying various types of devices. It is essential to know the relevant attributes of that customer at the right time: An improved user experience leads to customer satisfaction and thus to returning customers.

Selecting the right items of information and a proper understanding of the quality and reliability of that data are essential management tasks. Customer identities are the result of the ongoing consolidation of data from various sources, including initial registration information, payment data, search requests, purchase history or helpdesk interaction. Consumers use various devices to access required services and they use different accounts in different contexts. On the other hand, the act of providing personal information to a commercial organisation will only be possible when the consumer can expect the required level of trustworthiness and security being applied to personal data. Trust is essential and losing this trust will inevitably endanger the business model and thus threaten the existence of an enterprise.

Latest Research, Upcoming Webinars and Events From
Connected Consumer

Webinar

Consumer Identity & Access Management (CIAM), Big Data and the Internet of Things (IoT)

It is all about providing your customer a great experience so that they return to you and not to your competitor, who has never before been that close to your business. Anticipating, maybe even in advance, your customer's needs has on the one hand become a must. On the other hand, GDPR is significantly limiting the way how to create such intelligence through collecting personally identifiable data.

Executive View

Executive View: WidasConcepts cidaas - 79057

WidasConcepts offers a complete consumer identity and access management solution:  cidaas.  cidaas is developed and hosted in Germany. cidaas contains most standard and many innovative features, such IoT integration and consent management.  It is based on a micro-services architecture which enables continuous deployment of service enhancements.

Webcast

Patients, People and Things - Managing Identities in Healthcare

Digital transformation is a game changer in the health sector and a core requirement is better identity management. The need for improved security in modern medical facilities, the growing reliance on monitoring devices and support for millennials in their health outcome management, all require improved healthcare IAM. This will eliminate administrative expense, implement up-to-date governance and facilitate the exploitation of known trends in healthcare.

Conference

Consumer Identity World Tour 2018

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

Latest News From Connected Consumer

Conference

Consumer Identity World Tour 2018

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

Executive View

Executive View: WidasConcepts cidaas - 79057

WidasConcepts offers a complete consumer identity and access management solution:  cidaas.  cidaas is developed and hosted in Germany. cidaas contains most standard and many innovative features, such IoT integration and consent management.  It is based on a micro-services…

Advisory Note

Advisory Note: Big Data Security, Governance, Stewardship - 72565

An ever-increasing number of devices, sensors and people are connected to the global internet and generate data.  The analysis of this data can help organizations to improve their effectiveness and make better decisions.  However, there are concerns over the trustworthiness of the…

Blog

Decentralized Identity 101: What It Is and Why It Matters

Guest Author: Vinny Lingham, CEO, Civic Technologies Bitcoin. Blockchain. Crypto. Decentralization. Tokens. A lot of buzzwords have emerged alongside the rise of blockchain technology. Yet, there is often a lack of context about what those terms actually mean and the impact they will…

Executive View

Executive View: NRI SecureTechnologies: Uni-ID Libra 2.0 - 70266

NRI Secure’s Uni-ID Libra is a relatively new entrant in the rapidly growing market for consumer identity management (CIAM). Focused for now completely on the Japanese market, the product emphasizes security, leveraging the company’s expertise in managed SOC services and…

Executive View

Executive View: Centrify Next-Gen Access Platform - 79036

Often, enterprise security is delivered as separate services such as Identity-as-aService (IDaaS), Enterprise Mobility Management (EMM) and Privileged Access Management (PAM). Centrify converges these market segments into a single platform to deliver the next generation of access management.

Executive View

Executive View: One Identity Safeguard - 79042

One Identity is one of the leading vendors in the field of IAM. With their recent acquisition of Balabit and the integration of their Privilege Management offerings into the Safeguard product portfolio, the company positions itself among the leaders in the Privilege Management market,…

Executive View

Executive View: RSA® Identity Governance and Lifecycle - 71052

RSA Identity Governance and Lifecycle is a complete solution for managing digital identities and their access, both inside and outside the enterprise. The RSA solution covers all aspects of governance from attestations to policy exceptions and identity lifecycle, from provisioning to…

Blog

The Digital Transformation and the Role of the CISO

Cybersecurity needs to be at the heart of the digital transformation, but organisational models will have to evolve Cybersecurity is in the process of becoming an essential component of any organisation’s digital transformation journey. There is no way around this, especially as…

Webcast

Patients, People and Things - Managing Identities in Healthcare

Digital transformation is a game changer in the health sector and a core requirement is better identity management. The need for improved security in modern medical facilities, the growing reliance on monitoring devices and support for millennials in their health outcome management, all…

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Blog

Blog

Decentralized Identity 101: What It Is and Why It Matters

Guest Author: Vinny Lingham, CEO, Civic Technologies Bitcoin. Blockchain. Crypto. Decentralization. Tokens. A lot of buzzwords have emerged alongside the rise of blockchain technology. Yet, there is often a lack of context about what those terms actually mean and the impact they will have. [...]

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