Focus Area: Connected Consumer

What is Connected Consumer

When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their products and services through various channels and deploying various types of devices. It is essential to know the relevant attributes of that customer at the right time: An improved user experience leads to customer satisfaction and thus to returning customers.

Selecting the right items of information and a proper understanding of the quality and reliability of that data are essential management tasks. Customer identities are the result of the ongoing consolidation of data from various sources, including initial registration information, payment data, search requests, purchase history or helpdesk interaction. Consumers use various devices to access required services and they use different accounts in different contexts. On the other hand, the act of providing personal information to a commercial organisation will only be possible when the consumer can expect the required level of trustworthiness and security being applied to personal data. Trust is essential and losing this trust will inevitably endanger the business model and thus threaten the existence of an enterprise.

Latest Research, Upcoming Webinars and Events From
Connected Consumer

Webinar

Best Practices and Essential Tools for GDPR Compliance

With just over three months until the General Data Protection Regulation (GDPR) comes into force in the European Union, many organizations are still struggling to prepare for the new regulation.

Executive View

Executive View: Janrain Janrain Identity Cloud® - 70845

Janrain provides a complete solution for Consumer Identity and Access Management (CIAM). Janrain is a pioneer in the field, creating the category of CIAM and developing the popular “ social login” authentication method .

Webcast

Innovation, Agility, Usability - Getting the Most out of Your CIAM Strategy

Panel at the Consumer Identity World 2017 APAC in Singapore

Congress

European Identity & Cloud Conference 2018

Get to the place where the Digital Transformation is alive. The European Identity & Cloud Conference, held from May 15-18, 2018, offers a mixture out of best practice discussions, visionary presentations and networking with a future orientated community. More than 800 participants consisting out of end users and world wide leading vendors, thought leaders and analysts get together in Munich to be inspired by a high-class list of international top-speakers.

Latest News From Connected Consumer

Conference

Consumer Identity World Tour 2018

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

Congress

European Identity & Cloud Conference 2018

Get to the place where the Digital Transformation is alive. The European Identity & Cloud Conference, held from May 15-18, 2018, offers a mixture out of best practice discussions, visionary presentations and networking with a future orientated community. More than 800 participants consisting…

Blog

Successful IAM Projects Are Not a Rocket Science – if You Do It Right

While we still regularly see and hear about IAM (Identity & Access Management) projects that don’t deliver to the expectations or are in trouble, we all see and hear about many projects that ran well. There are some reasons for IAM projects being more complex than many other IT…

Blog

Free Tools That Can Save Millions? We Need More of These

When IT visionaries give presentations about the Digital Transformation, they usually talk about large enterprises with teams of experts working on exciting stuff like heterogeneous multi-cloud application architectures with blockchain-based identity assurance and real-time behavior…

Blog

UK Open Banking – Progress and Challenges

On January 13th, 2018 a new set of rules for banking came into force that open up the market by allowing new companies to offer electronic payment services. These rules follow from the EU Directive 2015/2366 of 25 November 2015 that is commonly referred to as Payment Services Directive II…

Webcast

The User Experience Panel

Panel at the Consumer Identity World 2017 APAC in Singapore

Webcast

How to Work Together in a Privacy Preserving Way to Mitigate Risks

Panel at the Consumer Identity World 2017 APAC in Singapore

Webcast

Innovation, Agility, Usability - Getting the Most out of Your CIAM Strategy

Panel at the Consumer Identity World 2017 APAC in Singapore

Webcast

The Role of Consumer Identity in Driving Enterprise Business Value

Panel at the Consumer Identity World 2017 APAC in Singapore

Webcast

Colin Wallis - An Introduction to Kantara, its mission, work, structure and business model

Kantara Workshop at the Consumer Identity World 2017 APAC

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Blog

EBA Rules out Secure Open Banking?

On January 30th in London I attended a joint workshop between OpenID and the UK Open Banking community that was facilitated by Don Thibeau of OIX. This workshop included an update from Mike Jones on the work being done by OpenID and from Chris Michael Head of Technology, OBIE on UK Open Banking. [...]

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