Finance Industry Under Pressure in Fight for the Customer
New players and technologies are stirring up the finance industry, increasing the pressure on traditional players as well as emerging Fintechs alike. “Everyone is fighting for the customer and wants to be the “face to the customer” – the one who controls the business relationship and interaction,” says Martin Kuppinger, Principal Analyst at KuppingerCole.
While regulations like PSD2 certainly pose challenges, modern technologies such as payment systems, Blockchain ID, the potential AI & ML promise, and many more open up new opportunities to strengthen competitiveness. When it comes to choosing which technologies to use, it is important to know how and where AI, ML, Blockchain, CIAM, Libra, and others can help solving the challenges of digitization – and where not. Martin Kuppinger will address these topics and how to find the right balance in his opening keynote at Digital Finance World 2019 in Frankfurt am Main today.
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