Digital Transformation in Government
- LANGUAGE: English DATE: Thursday, April 06, 2017 TIME: 10:00 am SGT, 12:00 noon AEST, 2:00 pm NZDT
Digital transformation is increasingly affecting all types of organisations including Governments. In order to encourage citizens to adopt digital services, the least expensive channel for governments, it is necessary to support modern connection methodologies and provide user-focussed services. This webinar will investigate the challenges facing government and the opportunity digital transformation affords.
Governments must continue to innovate and develop an agile response to the provision of public sector services. As citizens increasingly adopt new technology so must governments support new devices and access methodologies.
In order to foster a ‘digital first’ policy whereby government services are released on-line prior to other channels, it is important that modern devices and interface methods be supported by governments at all levels, federal, state and local.
This webinar will investigate:
- the drivers for the adoption of new technologies
- the opportunities that arise and
- the challenges that Governments must address.
Graham Williamson will introduce the issues and opportunities associated with a citizen-focused approach to the provision of government services.
Martin Kuppinger will then discuss ‘know your customer’ requirements that face governments.
Graham will then provide some practical guidelines to the secure and appropriate deployment of government services within the new technology environment.
In the digital age, collaboration is becoming more dynamic and integrated than ever before. External partners often require specific information, and therefore need access to internal systems. Providing efficient processes to manage partners is key to building a strong partner network.