Tools Choice

IT Service Management (ITSM)

Learn how to find the perfect ITSM vendor and solution for your IT infrastructure. Based on vendor-neutral research from our independent analysts, the Tools Choice enables you to examine products and services in the IT Service Management market. On top of our industry research, we have compiled our methodology and defined key criteria for each step of the decision process to ensure that you have all the information you need to make a well-founded tool choice.
Tools Choice is available for customers with the “Specialist” subscription or higher.
17 videos
0-1 Welcome to Tools Choice
01:40 min

At some point in their career most decision makers in the digital business world must select a new solution for a specific use case in their organization. The search for a tool that is in line with the individual case and requirements usually marks the beginning of a long journey paved with many calls and meetings. Let us help you save your valuable time – with digital advisory.

0-2 How to Run a Tools Choice
06:20 min
Learn how to find the perfect ITSM vendor and solution for your IT infrastructure. Based on vendor-neutral research from our independent analysts, the Tools Choice enables you to examine products and services in the IT Service Management market. On top of our industry research, we have compiled our methodology and defined key criteria for each step of the decision process to ensure that you have all the information you need to make a well-founded tool choice.
1-1 Defining Your Organization's Priorities
16:16 min

Discuss how to methodically determine your organization's capabilities, needs, and priorities when beginning a Tools Choice selection.

1-2 What Your Organization Requires: Functional Criteria
08:09 min

Consider the additional requirements that a vendor should fulfill above and beyond the specific product requirements.

1-3 What Your ITSM Solution Requires
14:49 min

Learn about the ITSM solution, its goal as well as the most important criteria for the market segment and critical capabilities.

2-1 Introduction to the ITSM Market Segment
09:43 min

Gain context on the market space and the nuanced differences between different approaches to delivering ITSM solutions.

2-2 Trends and Developments in the ITSM Market Segment
16:33 min

Keep up to date on the changing dynamics of the ITSM market space.

3-1 Your Longlist: How the Leadership Compass helps
04:24 min

Learn how to strategically develop a longlist of vendors and how the Leadership Compass approach comes into play.

3-2 The Market Overview for ITSM Solutions
16:17 min

Get insight on the competitive dynamics in the ITSM market segment based on KuppingerCole's recent research.

4-1 How to Create your Shortlist using the Leadership Compass
14:43 min

Learn how to build a shortlist out of your longlist by methodically ruling out contenders.

5-1 What Your Request for Implementation Should Include
27:31 min

Learn about the RfI process and the structure and function of a RfI questionnaire to select vendors for a PoC.

5-2 How to Manage the Request for Proposal
07:42 min

Understand the importance of requesting a concrete offer from the PoC vendors for your final decision and how to choose the right license for your organization.

6-1 How to Run a Proof of Concept
14:43 min

Find out more about the goals of a PoC, its process and how to prepare use cases.

6-2 The Major Use Case Categories for ITSM Solutions
05:30 min

Get to know the major use case categories for the ITSM solution.

6-3 Top 10 POC Use Cases: ITSM
09:26 min

Learn from some examples of PoC use cases for ITSM.

7-1 Tools Choice Summary
00:57 min

Congratulations on completing the self-service aspect of Tools Choice. The videos, slide decks and research remain here for you to refer to.

7-2 Your Best Practice Scenarios for ITSM Solutions
32:59 min

Hear KuppingerCole's recommendations for organizational, implementation, and operational best practices.