Speaker details

Sharon Boyd

Chief Customer Officer

MKL Innovation

Sharon is the Chief Customer Officer for an IoT House in the UK. She is also a best selling author with a CX book, where she wrote about CX strategy in tech. She is a CCXP and is currently doing her Masters in Business.

Sharon has 20 years experience in Customer facing Operations, leading £multi-million transformation programmes for large blue chip companies in the UK. Most of these programmes have been around software and hardware, in several sectors; I.T., aviation, retail, hospitality and telecoms. Many programmes were implementing payment initiatives, such as contactless into easyJet's cabin.


Date Title

Customer Technology World 2020

Oct 22, 2020
Panel: Digital Transformation and its Impact on CXM
Oct 22, 2020
Combined Session
Bringing to Life Your CX Strategy, in the World of Tech

Virtual Event

Customer Technology World 2020

Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Oct 20 - 22, 2020

How can we help you

Send an inquiry

Call Us +49 211 2370770

Mo – Fr 8:00 – 17:00