Speaker details

Dr. Olaf Reinhold

Board Member

Social CRM Research Center e.V.

Dr. Olaf Reinhold is a project manager and Board Member of the Social CRM Research Center e.V. in Leipzig. His research interests are CRM, with a special focus on social media, community management, CRM technology, and Social CRM analytics. He is also co-chair of the iCRM workshop series and organizer of the annual Social CRM conference in Brazil. Furthermore is Dr. Olaf Reinhold the co-author of the book: “Social Customer Relationship Management. Fundamentals, Applications, Technologies” – published in German and English language. 


Date Title

Customer Technology World 2020

Oct 22, 2020
Social CRM Dos & Don'ts
Session Details
Oct 22, 2020
Building Your Customer-Centric Business With an Integrated Social CRM
Session Details
Oct 22, 2020
Panel: Digital Transformation and its Impact on CXM
Session Details
For sessions and tracks by Dr. Olaf Reinhold for all events click here

Virtual Event

Customer Technology World 2020

Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Oct 20 - 22, 2020

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