Speaker details

Dr. Olaf Reinhold

Board Member, Researcher

Social CRM Research Center e.V.

Dr. Olaf Reinhold is manager and board member of the Social CRM Research Center e.V. and guest lecturer at the Information Systems Institute at the Leipzig University. His research interest is in the field of customer relationship management, with a current focus on social media, artificial intelligence, privacy and decentralization. He is also co-author of the book: “Social Customer Relationship Management. Fundamentals, Applications, Technologies” and chair of the iCRM workshop series and the annual Social CRM Conference in Brazil.

 Sessions

Date Title

Customer Technology World 2020

Oct 22, 2020
13:30‑13:50
Session
Social CRM Dos & Don'ts
Oct 22, 2020
13:50‑14:10
Session
Building Your Customer-Centric Business With an Integrated Social CRM
Oct 22, 2020
14:40‑15:00
Panel
Panel: Digital Transformation and its Impact on CXM
For sessions and tracks by Dr. Olaf Reinhold for all events click here

Virtual Event

Customer Technology World 2020

Language:
English
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Oct 20 - 22, 2020

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