Speaker details

Dr. Olaf Reinhold
Board Member
Social CRM Research Center e.V.
Dr. Olaf Reinhold is a project manager and Board Member of the Social CRM Research Center e.V. in Leipzig. His research interests are CRM, with a special focus on social media, community management, CRM technology, and Social CRM analytics. He is also co-chair of the iCRM workshop series and organizer of the annual Social CRM conference in Brazil. Furthermore is Dr. Olaf Reinhold the co-author of the book: “Social Customer Relationship Management. Fundamentals, Applications, Technologies” – published in German and English language.
Sessions
Date | Title |
---|---|
Customer Technology World 2020 |
|
Oct 22, 2020
13:30‑13:50 |
Session Social CRM Dos & Don'ts Session Details |
Oct 22, 2020
13:50‑14:10 |
Session Building Your Customer-Centric Business With an Integrated Social CRM Session Details |
Oct 22, 2020
14:40‑15:00 |
Panel Panel: Digital Transformation and its Impact on CXM Session Details |
Customer Technology World 2020
- Language:
- English
- Contact person:
-
Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
- Oct 20 - 22, 2020
How can we help you