Speaker details

Dr. Olaf Reinhold
Board Member, Researcher
Social CRM Research Center e.V.
Dr. Olaf Reinhold is manager and board member of the Social CRM Research Center e.V. and guest lecturer at the Information Systems Institute at the Leipzig University. His research interest is in the field of customer relationship management, with a current focus on social media, artificial intelligence, privacy and decentralization. He is also co-author of the book: “Social Customer Relationship Management. Fundamentals, Applications, Technologies” and chair of the iCRM workshop series and the annual Social CRM Conference in Brazil.
Sessions
Date | Title |
---|---|
Customer Technology World 2020 |
|
Oct 22, 2020 13:30‑13:50 |
Session Social CRM Dos & Don'ts |
Oct 22, 2020 13:50‑14:10 |
Session Building Your Customer-Centric Business With an Integrated Social CRM |
Oct 22, 2020 14:40‑15:00 |
Panel Panel: Digital Transformation and its Impact on CXM |
For sessions and tracks by Dr. Olaf Reinhold for all events click here |
Customer Technology World 2020
- Language:
- English
- Contact person:
-
Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
- Oct 20 - 22, 2020
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