1. Home
2. Events
3. Customer Technology World 2020
4. Agenda

Customer Technology World 2020 Agenda

Switch to Detailed View

Please note that presentations and other event materials are only available to registered participants.
You need to log in to be able to download them.

Tuesday, October 20, 2020
12:30 - 14:30	Women in Identity Workshop - Identifying and Breaking Potential Bias in Identity Systems Identifying and Breaking Potential Bias in Identity Systems Colette D’Alessandro, Co-Founder, WiD Esther Hoeksema-Westra, Netherlands Ambassador, WiD
14:30 - 17:00	KC Tools Choice Privacy and Consent Management

Wednesday, October 21, 2020
10:00 - 10:10	Welcome Session Lauren Zuber, Event Manager, KuppingerCole
10:10 - 10:30	The First Steps to CIAM: Verify Your Customer, Authenticate Your Customer Martin Kuppinger, Principal Analyst, KuppingerCole
10:30 - 10:50	CIAM at AUDI - A Constant Transformation in a Worldwide Digital Ecosystem Genc Begolli, CIAM Group Program Manager, AUDI AG
10:50 - 11:10	Attract and Retain More Customers with CIAM Technology Yvo van Doorn, Senior Solutions Engineer, Auth0
11:10 - 11:30	Transformation from a "Contract Specifc Login to a User Centric Experience" Rolf Hausammann, Head of Identity and Access Management, Swisscom
11:30 - 12:20	Lunch Break
	Session Stream: Secure Customer Identity Management & Privacy	Coffee & Inspiration Lounge: Balancing Identity, Security and Privacy
12:20 - 12:40	Panel: Best Ways to Balance User Experience & Security for your Consumer Identity Management Strategy   Rolf Hausammann, Head of Identity and Access Management, Swisscom Dinçer Sidar, Customer Journey Expert, ING Wholesale Banking	Consumer Identity Project Dos and Don'ts   Matthias Reinwarth, Lead Advisor & Senior Analyst, KuppingerCole John Tolbert, Lead Analyst, KuppingerCole
12:40 - 13:00	Human-centric Data & Identity Management – Implementing Real World Case Studies   Katryna Dow, Founder & CEO, Meeco
13:00 - 13:20	Digital ID and Responding to a Healthcare Crisis for a Canadian Province   Balraj Dhillon, Director of Engagement & Delivery, Simeio Solutions	The Human-Centric Internet: Trustworthy, Resilient, Sustainable, Inclusive. Where are we?   Katryna Dow, Founder & CEO, Meeco Joerg Resch, Co-Founder & Management Board Member, KuppingerCole Jo Vercammen, CTO, Meeco
13:20 - 13:40	KCLive Award: Consumer Authentication   Martin Kuppinger, Principal Analyst, KuppingerCole
13:40 - 14:00	Break
	Session Stream: Customer Centric Business Management	Coffee & Inspiration Lounge: Customer Centricity
14:00 - 14:20	Please Hold the Line – Optimize Your Service Center With AI   Max-Ludwig Stadler, Project Manager & Data Analyst, mindsquare AG	Decentralized Identity - Why it Matters   Martin Kuppinger, Principal Analyst, KuppingerCole
14:20 - 14:40	The Changing Landscape of Authentication   George Fletcher, Identity Standards Architect, Verizon Media Group
14:40 - 15:00	Automated Zero-Trust Authorization   Nathanael Coffing, Co-Founder & CSO, Cloudentity	Customer Focus Is a Trap - the Recipe for Successful Digital Services Is User Engagement   David Füßer, Managing Director, KADACON
15:00 - 15:20	Designing for Diversity   Chanda Jackson, Canadian Co-Lead, WiD / Sr. Manager, IAM Planning, Royal Bank of Canada (RBC) Nicole Landry, Canadian Co-Leads, WiD / Director IAM Business Systems Analysis, Royal Bank of Canada (RBC)
15:20 - 15:40	Building Blocks of CIAM   Martijn Loderus, Worldwide CIAM Services Leader, IBM Security	Women in Identity: Learning Path to Identity / Diversity Session   Karyn Bright, Marketing & Communications Lead, WiD Kay Chopard Cohen, USA Ambassador, WiD Diane Joyce, Executive team, WiD
15:40 - 16:00	eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.   Dr. Torsten Lodderstedt, CTO, YES.com AG
16:00 - 16:20	After Privacy Shield's Death: What Is Still Possible? Berthold Kerl, CEO, KuppingerCole Dr. Karsten Kinast, Fellow Analyst, KuppingerCole
16:20 - 16:40	The Consumer Trust Battleground: How Consent and Preferences Becomes a Competitive Edge   Zachary Faruque, Director, OneTrust PreferenceChoice™, OneTrust	Breakout Session: After Privacy Shield's Death: What Is Still Possible?   Berthold Kerl, CEO, KuppingerCole Dr. Karsten Kinast, Fellow Analyst, KuppingerCole

Thursday, October 22, 2020
10:00 - 10:10	Welcome Session Lauren Zuber, Event Manager, KuppingerCole
10:10 - 10:30	CIAM and the Kuppingercole Identity Fabric Matthias Reinwarth, Lead Advisor & Senior Analyst, KuppingerCole
10:30 - 10:50	Digitalization of CRM - Rethink, entirely! Lars Brodersen, Technical CRM Product Owner, tesa SE
10:50 - 11:10	What Is Privacy Experience Management? Why Does It Matter to Your Business? Chad Wollen, Co-Founder, PEA
11:10 - 11:30	The Usefulness of Anonymization and Pseudonymization in Data Science and A.I. Projects Dr. Zacharias Voulgaris, CTO, Data Science Partnership Ltd
11:30 - 11:50	Don’t Treat Your Customers Like Criminals: CIAM Best Practices to Balance CX and Security Richard Meeus, Senior Technology and Strategy Director, Akamai
11:50 - 12:10	Integrating Decentralized Identity Into Your Existing Infrastructure: Do's and Don'ts Dr. André Kudra, CIO, esatus AG
12:10 - 12:30	Lunch Break
	Session Stream: Digital Identities & CIAM	Coffee & Inspiration Lounge: Shaping the No-Password World
12:30 - 12:50	Panel: The Use of AI in Customer Relationships   Yunus Emrah Bulut, Researcher, Karlsruhe Institute of Technology (KIT) Dr. Zacharias Voulgaris, CTO, Data Science Partnership Ltd	Understanding Privacy as the Key to Customer Satisfaction   Chad Wollen, Co-Founder, PEA
12:50 - 13:10	Artificial Intelligence for Marketing: Removing Friction between Customers and Enterprises   Pauli Isoaho, Entrepreneur, AI, Robotics & IoT Senior Expert	AI in Practice: AI Frameworks and Libraries for Data Science   Yunus Emrah Bulut, Researcher, Karlsruhe Institute of Technology (KIT) Dr. Zacharias Voulgaris, CTO, Data Science Partnership Ltd
13:10 - 13:30	Can AI, Lato Sensu, Comply With the Strict Regulations for Consumers Regarding Privacy ?   Marisa Monteiro Borsboom, President, Humanity Of Things
13:30 - 13:50	Next Generation Customer Life: A 3 yrs. Chief Customer Officer’s Agenda   Erwan Gaultier, Board Member and Investor, SkewerLab	Social CRM Dos & Don'ts   Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.
13:50 - 14:10	Building Your Customer-Centric Business With an Integrated Social CRM   Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.	The Future of CRM   Lars Brodersen, Technical CRM Product Owner, tesa SE
14:10 - 14:40	Break
	Session Stream: Digital Trust & Consent Management	Coffee & Inspiration Lounge: Privacy 2021
14:40 - 15:00	Panel: Digital Transformation and its Impact on CXM   Sharon Boyd, Chief Customer Officer, MKL Innovation Erwan Gaultier, Board Member and Investor, SkewerLab Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.
15:00 - 15:20	Bringing to Life Your CX Strategy, in the World of Tech   Sharon Boyd, Chief Customer Officer, MKL Innovation
15:20 - 15:40	Panel: Customers and the Identity Experience   Dia Banerji, UK Ambassador, WiD Diane Joyce, Executive team, WiD Nicole Landry, Canadian Co-Leads, WiD / Director IAM Business Systems Analysis, Royal Bank of Canada (RBC) Dr. Louise Maynard-Atem, Research lead, WiD
15:40 - 16:00	From Lissi to IDunion - How to Build a Decentralised Identity Ecosystem   Helge Michael, Program Manager, Main Incubator, Commerzbank

Stay Connected

Partners

The Customer Technology World 2020 is proud to present our partners
Learn more

How can we help you