Customer Technology World 2020 Agenda
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Tuesday, October 20, 2020 | |
12:30 - 14:30 |
Women in Identity Workshop - Identifying and Breaking Potential Bias in Identity Systems Identifying and Breaking Potential Bias in Identity Systems Colette D’Alessandro, Co-Founder, WiD
Esther Hoeksema-Westra, Netherlands Ambassador, WiD
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14:30 - 17:00 |
KC Tools Choice Privacy and Consent Management |
Wednesday, October 21, 2020 | ||
10:00 - 10:10 |
Welcome Session Lauren Zuber, Event Manager, KuppingerCole
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10:10 - 10:30 |
The First Steps to CIAM: Verify Your Customer, Authenticate Your Customer Martin Kuppinger, Principal Analyst, KuppingerCole
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10:30 - 10:50 |
CIAM at AUDI - A Constant Transformation in a Worldwide Digital Ecosystem Genc Begolli, CIAM Group Program Manager, AUDI AG
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10:50 - 11:10 |
Attract and Retain More Customers with CIAM Technology Yvo van Doorn, Senior Solutions Engineer, Auth0
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11:10 - 11:30 |
Transformation from a "Contract Specifc Login to a User Centric Experience" Rolf Hausammann, Head of Identity and Access Management, Swisscom
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11:30 - 12:20 |
Lunch Break |
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Session Stream: Secure Customer Identity Management & Privacy |
Coffee & Inspiration Lounge: Balancing Identity, Security and Privacy |
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12:20 - 12:40 |
Panel: Best Ways to Balance User Experience & Security for your Consumer Identity Management Strategy
Rolf Hausammann, Head of Identity and Access Management, Swisscom
Dinçer Sidar, Customer Journey Expert, ING Wholesale Banking
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Consumer Identity Project Dos and Don'ts
Matthias Reinwarth, Lead Advisor & Senior Analyst, KuppingerCole
John Tolbert, Lead Analyst, KuppingerCole
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12:40 - 13:00 |
Human-centric Data & Identity Management – Implementing Real World Case Studies
Katryna Dow, Founder & CEO, Meeco
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13:00 - 13:20 |
Digital ID and Responding to a Healthcare Crisis for a Canadian Province
Balraj Dhillon, Director of Engagement & Delivery, Simeio Solutions
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The Human-Centric Internet: Trustworthy, Resilient, Sustainable, Inclusive. Where are we?
Katryna Dow, Founder & CEO, Meeco
Joerg Resch, Co-Founder & Management Board Member, KuppingerCole
Jo Vercammen, CTO, Meeco
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13:20 - 13:40 |
KCLive Award: Consumer Authentication
Martin Kuppinger, Principal Analyst, KuppingerCole
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13:40 - 14:00 |
Break |
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Session Stream: Customer Centric Business Management |
Coffee & Inspiration Lounge: Customer Centricity |
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14:00 - 14:20 |
Please Hold the Line – Optimize Your Service Center With AI
Max-Ludwig Stadler, Project Manager & Data Analyst, mindsquare AG
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Decentralized Identity - Why it Matters
Martin Kuppinger, Principal Analyst, KuppingerCole
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14:20 - 14:40 |
The Changing Landscape of Authentication
George Fletcher, Identity Standards Architect, Verizon Media Group
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14:40 - 15:00 |
Automated Zero-Trust Authorization
Nathanael Coffing, Co-Founder & CSO, Cloudentity
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Customer Focus Is a Trap - the Recipe for Successful Digital Services Is User Engagement
David Füßer, Managing Director, KADACON
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15:00 - 15:20 |
Designing for Diversity
Chanda Jackson, Canadian Co-Lead, WiD / Sr. Manager, IAM Planning, Royal Bank of Canada (RBC)
Nicole Landry, Canadian Co-Leads, WiD / Director IAM Business Systems Analysis, Royal Bank of Canada (RBC)
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15:20 - 15:40 |
Building Blocks of CIAM
Martijn Loderus, Worldwide CIAM Services Leader, IBM Security
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Women in Identity: Learning Path to Identity / Diversity Session
Karyn Bright, Marketing & Communications Lead, WiD
Kay Chopard Cohen, USA Ambassador, WiD
Diane Joyce, Executive team, WiD
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15:40 - 16:00 |
eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.
Dr. Torsten Lodderstedt, CTO, YES.com AG
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16:00 - 16:20 |
After Privacy Shield's Death: What Is Still Possible? Berthold Kerl, CEO, KuppingerCole
Dr. Karsten Kinast, Fellow Analyst, KuppingerCole
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16:20 - 16:40 |
The Consumer Trust Battleground: How Consent and Preferences Becomes a Competitive Edge
Zachary Faruque, Director, OneTrust PreferenceChoice™, OneTrust
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Breakout Session: After Privacy Shield's Death: What Is Still Possible?
Berthold Kerl, CEO, KuppingerCole
Dr. Karsten Kinast, Fellow Analyst, KuppingerCole
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Thursday, October 22, 2020 | ||
10:00 - 10:10 |
Welcome Session Lauren Zuber, Event Manager, KuppingerCole
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10:10 - 10:30 |
CIAM and the Kuppingercole Identity Fabric Matthias Reinwarth, Lead Advisor & Senior Analyst, KuppingerCole
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10:30 - 10:50 |
Digitalization of CRM - Rethink, entirely! Lars Brodersen, Technical CRM Product Owner, tesa SE
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10:50 - 11:10 |
What Is Privacy Experience Management? Why Does It Matter to Your Business? Chad Wollen, Co-Founder, PEA
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11:10 - 11:30 |
The Usefulness of Anonymization and Pseudonymization in Data Science and A.I. Projects Dr. Zacharias Voulgaris, CTO, Data Science Partnership Ltd
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11:30 - 11:50 |
Don’t Treat Your Customers Like Criminals: CIAM Best Practices to Balance CX and Security Richard Meeus, Senior Technology and Strategy Director, Akamai
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11:50 - 12:10 |
Integrating Decentralized Identity Into Your Existing Infrastructure: Do's and Don'ts Dr. André Kudra, CIO, esatus AG
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12:10 - 12:30 |
Lunch Break |
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Session Stream: Digital Identities & CIAM |
Coffee & Inspiration Lounge: Shaping the No-Password World |
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12:30 - 12:50 |
Panel: The Use of AI in Customer Relationships
Yunus Emrah Bulut, Researcher, Karlsruhe Institute of Technology (KIT)
Dr. Zacharias Voulgaris, CTO, Data Science Partnership Ltd
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Understanding Privacy as the Key to Customer Satisfaction
Chad Wollen, Co-Founder, PEA
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12:50 - 13:10 |
Artificial Intelligence for Marketing: Removing Friction between Customers and Enterprises
Pauli Isoaho, Entrepreneur, AI, Robotics & IoT Senior Expert
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AI in Practice: AI Frameworks and Libraries for Data Science
Yunus Emrah Bulut, Researcher, Karlsruhe Institute of Technology (KIT)
Dr. Zacharias Voulgaris, CTO, Data Science Partnership Ltd
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13:10 - 13:30 |
Can AI, Lato Sensu, Comply With the Strict Regulations for Consumers Regarding Privacy ?
Marisa Monteiro Borsboom, President, Humanity Of Things
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13:30 - 13:50 |
Next Generation Customer Life: A 3 yrs. Chief Customer Officer’s Agenda
Erwan Gaultier, Board Member and Investor, SkewerLab
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Social CRM Dos & Don'ts
Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.
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13:50 - 14:10 |
Building Your Customer-Centric Business With an Integrated Social CRM
Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.
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The Future of CRM
Lars Brodersen, Technical CRM Product Owner, tesa SE
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14:10 - 14:40 |
Break |
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Session Stream: Digital Trust & Consent Management |
Coffee & Inspiration Lounge: Privacy 2021 |
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14:40 - 15:00 |
Panel: Digital Transformation and its Impact on CXM
Sharon Boyd, Chief Customer Officer, MKL Innovation
Erwan Gaultier, Board Member and Investor, SkewerLab
Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.
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15:00 - 15:20 |
Bringing to Life Your CX Strategy, in the World of Tech
Sharon Boyd, Chief Customer Officer, MKL Innovation
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15:20 - 15:40 |
Panel: Customers and the Identity Experience
Dia Banerji, UK Ambassador, WiD
Diane Joyce, Executive team, WiD
Nicole Landry, Canadian Co-Leads, WiD / Director IAM Business Systems Analysis, Royal Bank of Canada (RBC)
Dr. Louise Maynard-Atem, Research lead, WiD
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15:40 - 16:00 |
From Lissi to IDunion - How to Build a Decentralised Identity Ecosystem
Helge Michael, Program Manager, Main Incubator, Commerzbank
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Stay Connected
Customer Technology World 2020
- Language:
- English
- Contact person:
-
Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
- Oct 20 - 22, 2020
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