Customer Technology World 2020 Agenda

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October 20, 2020

12:30 - 14:30

Women in Identity Workshop - Identifying and Breaking Potential Bias in Identity Systems

Identifying and Breaking Potential Bias in Identity Systems

 

Speaker(s):

Colette D’Alessandro, Co-Founder, WiD
Esther Hoeksema-Westra, Netherlands Ambassador, WiD

14:30 - 17:00

KC Tools Choice

Privacy and Consent Management

 

 

October 21, 2020

10:00 - 10:10

Welcome Session

 

Speaker(s):

Lauren Zuber, Event Manager, KuppingerCole

10:10 - 10:30

The First Steps to CIAM: Verify Your Customer, Authenticate Your Customer

 

Speaker(s):

Martin Kuppinger, Principal Analyst, KuppingerCole

Media Content:


10:30 - 10:50

CIAM at AUDI - A Constant Transformation in a Worldwide Digital Ecosystem

 

Speaker(s):

Genc Begolli, CIAM Group Program Manager, AUDI AG

Media Content:


10:50 - 11:10

Attract and Retain More Customers with CIAM Technology

 

Speaker(s):

Yvo van Doorn, Senior Solutions Engineer, Auth0

Media Content:


11:10 - 11:30

Transformation from a "Contract Specifc Login to a User Centric Experience"

 

Speaker(s):

Rolf Hausammann, Head of Identity and Access Management, Swisscom

Media Content:


11:30 - 12:20

12:20 - 12:40

12:40 - 13:00

13:00 - 13:20

13:20 - 13:40

13:40 - 14:00

Break

 

14:00 - 14:20

14:20 - 14:40

14:40 - 15:00

15:00 - 15:20

Designing for Diversity

Speaker(s):

Chanda Jackson, Canadian Co-Lead, WiD / Sr. Manager, IAM Planning, Royal Bank of Canada (RBC)
Nicole Landry, Canadian Co-Leads, WiD / Director IAM Business Systems Analysis, Royal Bank of Canada (RBC)

15:20 - 15:40

Building Blocks of CIAM

Speaker(s):

Martijn Loderus, Worldwide CIAM Services Leader, IBM Security

Women in Identity: Learning Path to Identity / Diversity Session

Speaker(s):

Karyn Bright, Marketing & Communications Lead, WiD
Kay Chopard Cohen, USA Ambassador, WiD
Diane Joyce, Executive team, WiD

15:40 - 16:00

16:00 - 16:20

After Privacy Shield's Death: What Is Still Possible?

 

Speaker(s):

Berthold Kerl, CEO, KuppingerCole
Dr. Karsten Kinast, Fellow Analyst, KuppingerCole

Media Content:


16:20 - 16:40

 

October 22, 2020

10:00 - 10:10

Welcome Session

 

Speaker(s):

Lauren Zuber, Event Manager, KuppingerCole

10:10 - 10:30

CIAM and the Kuppingercole Identity Fabric

 

Speaker(s):

Matthias Reinwarth, Lead Advisor & Senior Analyst, KuppingerCole

Media Content:


10:30 - 10:50

Digitalization of CRM - Rethink, entirely!

 

Speaker(s):

Lars Brodersen, Technical CRM Product Owner, tesa SE

Media Content:


10:50 - 11:10

11:10 - 11:30

11:30 - 11:50

Don’t Treat Your Customers Like Criminals: CIAM Best Practices to Balance CX and Security

 

Speaker(s):

Richard Meeus, Senior Technology and Strategy Director, Akamai

Media Content:


11:50 - 12:10

12:10 - 12:30

12:30 - 12:50

12:50 - 13:10

13:10 - 13:30

13:30 - 13:50

13:50 - 14:10

14:10 - 14:40

Break

 

14:40 - 15:00

Panel: Digital Transformation and its Impact on CXM

Speaker(s):

Sharon Boyd, Chief Customer Officer, MKL Innovation
Erwan Gaultier, Board Member and Investor, SkewerLab
Dr. Olaf Reinhold, Board Member, Social CRM Research Center e.V.

15:00 - 15:20

15:20 - 15:40

Panel: Customers and the Identity Experience

Speaker(s):

Dia Banerji, UK Ambassador, WiD
Diane Joyce, Executive team, WiD
Nicole Landry, Canadian Co-Leads, WiD / Director IAM Business Systems Analysis, Royal Bank of Canada (RBC)
Dr. Louise Maynard-Atem, Research lead, WiD

15:40 - 16:00