Consumer Identity World Europe 2017 Agenda

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Monday, November 27, 2017
09:30-16:00 Workshop Check-In
Room: COUNTER
09:30-10:00 Welcome Coffee & Networking
10:00-17:00 KANTARA Workshop: CIAM Is the Emerging New Genre in the Ever-Evolving Domain of Digital Identity
Joni Brennan, President, Digital ID & Authentication Council of Canada
Katryna Dow, Founder & CEO, Meeco
Allan Foster, VP Global Partner Success, ForgeRock
Teemu Kääriäinen, Lead IAM Specialist, Nixu Cybersecurity
Jonathan Neal, Technical Director, EMEA, Saviynt
Thorsten Niebuhr, CEO, WedaCon
Corné van Rooij, VP Product & Strategic Alliances, iWelcome
Martin Sandren, Senior Consultant, Nixu Cybersecurity
John Tolbert, Lead Analyst, KuppingerCole
Colin Wallis, Executive Director, Kantara Initiative
Room: New York
18:00-20:00 Evening Reception sponsored by ForgeRock
Tuesday, November 28, 2017
08:30-17:00 Check-in & Registration
Room: COUNTER
08:30-09:00 Welcome Coffee & Networking
Room: EXPO AREA
09:00-09:20 Balancing User Experience, Privacy and Security for the Connected Consumer
Martin Kuppinger, Principal Analyst, KuppingerCole
John Tolbert, Lead Analyst, KuppingerCole
Room: Le Hub
09:20-09:40 Approaching Tomorrow Through a New Lens
Christian Goy, Managing Director, Behavioral Science Lab
Room: Le Hub
09:40-10:00 How Consent Can Build Customer Intimacy
Corné van Rooij, VP Product & Strategic Alliances, iWelcome
Room: Le Hub
10:00-10:20 Won’t Somebody Think of the Customers Data?!
Thom Langford, CISO, Publicis Groupe
Room: Le Hub
10:20-11:00 Coffee & Networking
Room: EXPO AREA
Customer Identity Management - Building the Foundations for a Sustainable Customer Relationship Service
Moderator:
John Tolbert, KuppingerCole
Customer Experience Excellence: The Next Level
Moderator:
Laurent Charreyron, Inuq.eu
11:00-12:00
The Future of Identity Management - is Now

 

An Introduction to the Concept of CIAM and How It Differs from Traditional Identity & Accesss Management

 

John Tolbert, KuppingerCole

 

 

Customer Case Study: Implementing Consumer IDaaS for Your Smart Thermostat

 

Peter J. Groeneveld, Capgemini

 

 

Behavioral Economics: Understanding the Connected Customer

 

The “Why” Behind Customer Journeys

 

Christian Goy, Behavioral Science Lab

 

CIAM : A True Story

 

Bertrand Carlier, Wavestone

 

 

 
Room: Le Hub
Room: New York
12:00-13:00
CIAM Innovation

 

Panel: Innovation, Agility, Usability: Getting the most out of your CIAM Strategy

 

Joni Brennan, Digital ID & Authentication Council of Canada
Rooly Eliezerov, Gigya
John Erik Setsaas, Signicat AS
Cécile Wendling, Axa

 

Bulding Consumer Sovereignty in Personal Data and Digital Identities through Personal Information Management Systems: Illusions and Promises

 

Maria Macocinschi, University of Turku

 

 

How Customer Experience & CIAM Connect

 

Air France : How Data Can Improve Customer Intimacy

 

Gauthier le Masne de Chermont, Air France-KLM

 

 

Personal Voice Assistants: How Personal, How Much Assistance?

 

Yann Lechelle, Snips

 

 

 
Room: Le Hub
Room: New York
13:00-14:00 Lunch Break
Room: EXPO AREA
Securing your Customer's Journey through CIAM
Moderator:
John Tolbert, KuppingerCole
Balancing User Experience and Privacy Requirements
Moderator:
Laurent Charreyron, Inuq.eu
14:00-15:00
Prevent Your Customers from Fraud and Cyber Risks

 

Panel: How to Work Together in a Privacy Preserving Way to Mitigate Risks

 

Katryna Dow, Meeco
Thom Langford, Publicis Groupe
Maria Macocinschi, University of Turku
Patrice Slupowski, Orange

 

How Cognitive Sciences Are Revamping Customer Knowledge - the Financial Industry Example

 

Tiphaine Saltini, Neuroprofiler

 

 

Privacy and Blockchain

 

Blockchain based Pseudonymous Identity Provider

 

Kannan Rasappan, PSD2 Enabler Ltd

 

 

CIAM, Privacy & the Blockchain in Financial Markets

 

Dr. Khanh Dang Ngo, Simmons & Simmons LLP

 

 

 
Room: Le Hub
Room: New York
15:00-16:00
CIAM & Trust Models

 

Family Identity and Consent Management - It’s Not Child’s Play!

 

Denise G. Tayloe, PRIVO

 

 

Trust Frameworks: Their Critical Role in Governing Identity Systems

 

Sue Dawes, OIX UK Europe

 

 

Customer Experience (CX) & Privacy

 

The User Experience Panel

 

Bertrand Carlier, Wavestone
Gauthier le Masne de Chermont, Air France-KLM
Dan Hayden, Facebook
Yann Lechelle, Snips

 

There Will Be No Growth in the Digital Service Market Without Privacy

 

Gil Bernabeu, GlobalPlatform

 

 

 
Room: Le Hub
Room: New York
16:00-16:40 Coffee & Networking
Room: EXPO AREA
16:40-17:00 Identity Crisis - How the Upcoming Wave of Identity Innovation Will Impact Society and You
Rooly Eliezerov, Co-founder & President, Gigya
Room: Le Hub
17:00-17:20 Harnessing CIAM, Regulation, Privacy and Customer Inclusion to Drive Digital Transformation
Katryna Dow, Founder & CEO, Meeco
Room: Le Hub
17:20-17:40 GDPR Is Coming – How Does Regulation Affect Internal Processes and Which Steps Need to Be Taken Quickly?
Tim Maiorino, Head of Legal, HRS
Room: Le Hub
17:40-18:00 Eurail.com Deepens Traveler Relationships through Customer Identity and Access Management
Dennis Rijntjes, Marketing Manager, Eurail.com
Daniel Vijge, IT Business Analyst, Eurail.com
Room: Le Hub
18:00-20:00 Happy Hour sponsored by Facebook
Room: EXPO AREA
Wednesday, November 29, 2017
08:30-17:00 Check-in & Registration
Room: COUNTER
08:30-09:00 Welcome Coffee & Networking
Room: EXPO AREA
09:00-09:20 Consumer ID will Move GDP - Public Private Partnerships Fuel the Digital Economy
Joni Brennan, President, Digital ID & Authentication Council of Canada
Room: Le Hub
09:20-09:40 How Is a Global Insurance Leader Reconsidering Its Client Relationships in Light of New Technologies?
Cécile Wendling, Head of Foresight, Axa
Room: Le Hub
09:40-10:00 What Does It Take for a Complete CIAM Solution? Or Do You Need More Than One Tool Anyway?
Martin Kuppinger, Principal Analyst, KuppingerCole
Room: Le Hub
10:00-10:20 Open Standards for Marketers - Could They Help Mitigate GDPR Risks?
Colin Wallis, Executive Director, Kantara Initiative
Room: Le Hub
10:20-11:00 Coffee & Networking
Room: EXPO AREA
Customer Identity Deployment Best Practices
Moderator:
Mac Farquhar, The Trusted Executive Foundation
John Tolbert, KuppingerCole
Doing Business in Europe: How to Comply with the new Privacy Regulation (GDPR)
Moderator:
Martin Kuppinger, KuppingerCole
11:00-12:00
Market Guidance & Best Practices

 

The CIAM Solutions Market: Findings from a Recently Published Leadership Compass

 

John Tolbert, KuppingerCole

 

 

CIAM Customer Experience Best Practice Panel

 

Imade Elbaraka, Deloitte
Amanda de Jong, PwC Technology Consulting
Jukka Lauhia, KPMG

 

How to Prepare for the Upcoming Regulations?

 

General Data Protection Regulation (GDPR) Crash Course: Ready to Go?

 

Katryna Dow, Meeco
Martin Kuppinger, KuppingerCole
Tim Maiorino, HRS

 

 

PSD2 and Identity - How to Solve the Chaos We Are Now In

 

Dr. Michael Salmony, equensWorldline

 

 

 
Room: Le Hub
Room: New York
12:00-13:00

 

MEF Workshop: The Trust Advantage

 

Mac Farquhar, The Trusted Executive Foundation
Emanuele De Leonardis, Orange
Rimma Perelmuter, Mobile Ecosystem Forum
Julian Ranger, digi.me

 

 

GDPR & The Revised European Payment Services Directive (PSD2)

 

GDPR – New Rules, Higher Fines and Many To Dos: Why Compliance Is Essential and How GDPR Compliance Is Achieved

 

Tim Maiorino, HRS

 

 

Case Study: The Challenges That GDPR and Privacy Awareness Brings with Regard to New Consumer and Business Focussed Solutions

 

Marcel Lücht, Proximus

 

 

 
Room: Le Hub
Room: New York
13:00-14:00 Lunch Break
Room: EXPO AREA
(Strong) Customer Authentication Trends & Practices
Moderator:
John Tolbert, KuppingerCole
CIAM and the Future of Marketing
Moderator:
Laurent Charreyron, Inuq.eu
14:00-15:00
The Future of Strong Authentication

 

Authentication Trends 2018 and Beyond

 

John Tolbert, KuppingerCole

 

 

Panel: Mobile Biometric Authenticators: The SmartPhone as Key

 

Andrew Bud, iProov
Christophe Colas, GlobalPlatform
Paul Heaney, ProofID Ltd
Jeff Maynard, Biometric Signature ID

 

 

CIAM - The Base Layer for Marketing Automation

 

CRM, Marketing Automation, User Experience, and Understanding Consumer Identity

 

Lars Helgeson, GreenRope

 

 

The Virtuos Circle - Identity & Business Models

 

Renske Vermolen, PwC

 

 

 
Room: Le Hub
Room: New York
15:00-16:00
Authentication & Consent

 

Panel: Make Consent work with more Transparency and less Control

 

Chia Brewin, Trunomi
Mark Lizar, Open Consent Group
Justin Richer, Bespoke Engineering, LLC
Maarten Stultjens, iWelcome
Denise G. Tayloe, PRIVO

 

 

Panel: Accepting Mobile Authentication: How to Integrate with E-Commerce

 

Teemu Kääriäinen, Nixu Cybersecurity
Jeff Maynard, Biometric Signature ID
Frederic Reboulleau, Orange

 

 

 

Behavioral Economics and The Future of Marketing

 

Christian Goy, Behavioral Science Lab

 

The MarTech Panel

 

Christophe Benavent, University Paris Nanterre
Lars Helgeson, GreenRope
Herve Le Jouan, Privowny
Tiphaine Saltini, Neuroprofiler

 

 
Room: Le Hub
Room: New York
16:00-16:40 Coffee & Networking
Room: EXPO AREA
16:40-17:00 Power to the People: GDPR, Trust and Data
Allan Foster, VP Global Partner Success, ForgeRock
Room: Le Hub
17:00-17:20 A 360° View – How to Build a Secure and Successful Consumer Relationship
Dr. Angelika Steinacker, CTO for Identity & Access Management, IBM Security Europe
Room: Le Hub
17:20-17:40 Closing Session: The Future of Customer Identity
John Tolbert, Lead Analyst, KuppingerCole
Room: Le Hub

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Paris, France

Conference

Consumer Identity World Europe 2017

Language:
English
Registration fee:
€1200.00
Contact person:

Mr. Levent Kara
+49 211 23707710
lk@kuppingercole.com
  • Nov 27 - 29, 2017 Paris, France

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