WEBVTT

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Why IAM needs a target operating model

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How unclear ownership makes IAM fail

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Shifting IAM from tech to strategy

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Clustering IAM tasks: management, business, tech

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The TOM cube: design, execution, input

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Using TOM to drive cross-team communication

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Linking TOM to sourcing and service delivery

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Turning TOM into RACI, KPIs, SLAs

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Three first steps for IAM leaders

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Making responsibilities contractual

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Next steps: refining and publishing the model

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Closing and how to reach the hosts