Solving CIAM Challenges
Combined Session
Thursday, June 06, 2024 14:30—15:30
Location: B 07-08
Thursday, June 06, 2024 14:30—15:30
Location: B 07-08
Dive into real life examples of applying workforce IAM principles in CIAM. We’ll focus on adapting joiner-mover-leaver scenarios and adaptive authentication for external users, such as suppliers, distributors, brokers, customers with multiple subscription types. We’ll showcase how managing lifecycles intuitively can streamline access control, enhancing user engagement and offering personalized application usage. Ideal for CIOs and Product Managers, this session reveals a practical middle ground between intricate workforce IAM frameworks and dynamic, business-driving CIAM.
Legacy Customer Identity & Access Management (CIAM) systems contradict insurance companies' digital goals, hindering user experience with slower, less secure methods.
These old technologies fragment the user journey and impede operational excellence with high costs, limited scalability, and security risks. Insurers must embrace modern CIAM to remain competitive.
Join this session to discover:
- Why insurance companies need to modernize their identity systems to remain competitive in the digital age
- The benefits of future-proof CIAM technology for insurance, such as improved user experience and operational efficiency
- The challenges insurers may face when implementing modern CIAM and how to overcome them with confidence
Picking up on the observation at EIC 2023 by KuppingerCole Principal Analyst Martin Kuppinger about the application of Decentralized Identity to Enterprise onboarding, the panel will discuss how Decentralized Identities can augment and improve onboarding and CIAM (Customer Identity and Access Management) processes, and how enterprises can develop the capability to utilize decentralized customer identities and data.
The panel will also consider the potential for emerging technologies like Digital Identity Wallets and Decentralized Web Nodes to enable next-generation customer experiences, and why open standards hold the key to unlocking this.
