The days when IT lived in an isolated silo within the enterprise and everything was managed from a technical perspective with only traditional computing devices are past. Today’s reality is about more users and new ways to interact with them (Social Computing), more devices (Mobile Computing), and other deployment models (Cloud Computing).
But is IT out of control? Not if it is done right. It is about managing what everyone in this bigger and open ecosystem requires. It is about assigning what they need and what they are allowed to have. Devices and other assets. Access. Responsibilities and Ownerships. You can’t manage everything centrally. This requires self service. It requires approaches which go beyond simple access. It is about assigning services, devices, and access to many more users than ever before. Your employees. Your business partners. Your customers. It is about one interface for the business – the way business needs it. It’s about business-driven management of IT services.
This whitepaper explains the customer challenges and why Assignment Management is bigger than traditional Identity and Access Management and why it is bigger than IT Service Management. It uses Avatier’s solution to showcase what Assignment Management can look like in practice.