Business Service Management and System Management

Business Service Management (BSM) and IT Service Management (ITSM) as well as approaches like ITIL, ISO 20000 and COBIT are central to IT management. They embrace and extend the former System Management, which still is relevant. BSM and ITSM are a layer above, providing more appropriate control over IT than the more technical approaches of classical system management. That doesn't mean that you don't need tools like System Lifecycle Management solutions any more. It is more about a changing positioning of these tools within the overall BSM and ITSM approach.

Our research in this field focuses as well on the overall BSM strategy as on specific segments within this broad market. Starting with the high-level BSM solutions, Asset Management, License Compliance Management, and System Lifecycle Management we will add more specific segments of the market continuously. And for sure we will have a specific emphasis on the relationship between BSM and IAM, the way from today's IT-centric approaches towards a real business service management, and the relationship of BSM initiatives to the upcoming ERP for IT.

The other core focus is, as well obvious, the role BSM has to fulfill in the GRC space. BSM is, on different levels, an important element in GRC initiatives. Whether it are aspects like License Compliance or the management of risks through unavailability of core business processes - the connections of both disciplines are manifold.