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GRC (Governance, Risk Management, Compliance) has become a major business driver for IT. That isn't surprising. Beyond the legal requirements in becoming compliant to specific regulations like SOX, Euro-SOX, Basel II or the German BDSG (Data Privacy Law), to name just a few, Governance is the overall guideline for managing any organization.

Business Service Management (BSM) and IT Service Management (ITSM) as well as approaches like ITIL, ISO 20000 and COBIT are central to IT management. They embrace and extend the former System Management, which still is relevant. BSM and ITSM are a layer above, providing more appropriate control over IT than the more technical approaches of classical system management.

SOA (Service Oriented Architecture) is definitely one of the most misapplied acronyms in IT. Beyond the architectural approach which is described by the term it is used for a new, process-oriented type of business applications which consist of orchestrated (web) services.

Enterprise Information Management describes an approach which goes well beyond IAM, ECM, and other technologies - due to the fact that it is an integrated view, from the perspective of the information owner and information user.

Sometimes, IT solutions can be applied in the same manner to all or at least many industries. But in many cases, industry-specific requirements and industry-knowledge is required for optimized solutions.